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For Employers

BPO Telecaller

Guru Kripa Enterprises

0 - 31 years

1 - 2 Lacs

lakshmi nagar new delhi

Posted:18 hours ago| Platform: Apna logo

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Skills Required

surveys metrics consistency compliance learning software communication reporting support

Work Mode

On-site

Job Type

Full Time

Job Description

Telemarketing: Promoting products or services to potential customers. Sales & Lead Generation: Reaching out to prospects to generate leads or close sales. Surveys & Feedback: Conducting customer satisfaction surveys and gathering feedback. Follow-Up Calls: Following up on previous interactions or appointments. Maintaining Customer Records: Keeping databases updated with accurate and detailed information. Achieving Targets: Meeting daily, weekly, or monthly performance metrics (e.g., call volume, sales targets, satisfaction scores). Adhering to Scripts: Following predefined scripts for consistency and compliance. Continuous Learning: Staying updated on product knowledge, company policies, and call center software/tools. Handling Multiple Communication Channels: Managing calls, emails, chats, or social media interactions if required. Providing Feedback: Reporting recurring issues to supervisors for process improvements.

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