BPO SME Voice

2 - 6 years

0 Lacs

Posted:1 month ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As the Trainer, Pricing Operations Program, your main responsibility will be to design, develop, and deliver comprehensive training programs for new and existing employees within the Pricing Operations team. Your role is crucial in ensuring that pricing specialists, analysts, and other team members possess the necessary knowledge, skills, and tools to effectively execute pricing strategies, utilize pricing systems efficiently, and adhere to operational best practices. To excel in this role, you should have a strong understanding of pricing concepts and operations. Key Responsibilities: - Conduct thorough training needs analyses within the Pricing Operations department to identify skill gaps and areas for improvement. - Collaborate with pricing operations managers, subject matter experts (SMEs), and stakeholders to understand operational workflows, system functionalities, and strategic objectives. - Ensure training content aligns with pricing policies, system functionalities, data analysis tools, and operational procedures. - Deliver engaging and interactive training sessions to diverse audiences using various methods. - Develop and implement methods to evaluate the effectiveness of training programs. - Stay current with industry best practices in pricing, pricing operations, and training methodologies. - Act as a subject matter expert (SME) for training-related queries within Pricing Operations. - Maintain accurate records of training attendance, completion, and evaluation results. Qualifications: - Education: Bachelor's degree in Business Administration, Finance, Economics, Marketing, Learning & Development, or a related field. - Experience: 2+ years of experience in a training role within a corporate environment, with demonstrated experience in training related to pricing, financial operations, sales operations, or complex system implementations. Skills & Competencies: - Strong Understanding of Pricing Concepts: Knowledge of pricing strategies, models, discounting, and revenue management. - Operational Acumen: Understanding of end-to-end pricing processes and operational challenges. - Exceptional Communication Skills: Excellent verbal, written, and presentation skills. - Instructional Design: Proficiency in instructional design methodologies and experience with authoring tools is a plus. - Facilitation Skills: Proven ability to engage learners and create a positive learning environment. - Analytical Skills: Ability to analyze training effectiveness data and identify trends. - Problem-Solving: Proactive and solutions-oriented approach to training challenges. - Attention to Detail: Meticulous in content development and delivery. - Adaptability: Ability to adapt to changing business needs and technology. - Team Player: Ability to collaborate effectively with cross-functional teams.,

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

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