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Cognizant
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BPO SME Voice

BPO SME Voice

Cognizant

2 years

0 Lacs

Bengaluru, Karnataka

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

Finance Analysis skills Bachelor's degree Business Administration Training & development Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Trainer, Pricing Operations Program

Department: Learning & Development / Pricing Operations

Location: Bangalore, India / Work from Office 24*7 rotating shifts

Job Type: Full-time

Position Summary:

The Trainer, Pricing Operations Program will be responsible for designing, developing, and delivering comprehensive training programs to new and existing employees within our Pricing Operations team. This role is critical in ensuring that our pricing specialists, analysts, and other team members have the knowledge, skills, and tools necessary to execute pricing strategies effectively, utilize pricing systems efficiently, and adhere to operational best practices. The ideal candidate will possess a strong understanding of pricing concepts, operations.

Key Responsibilities:

Training Needs Assessment:
- Conduct thorough training needs analyses within the Pricing Operations department to identify skill gaps and areas for improvement.
- Collaborate with pricing operations managers, subject matter experts (SMEs), and stakeholders to understand operational workflows, system functionalities, and strategic objectives.
Curriculum Design & Development:
- Ensure training content aligns with pricing policies, system functionalities (e.g., CPQ, ERP, CRM pricing modules), data analysis tools, and operational procedures.
- Incorporate practical exercises, case studies, and simulations to enhance learning retention and application.
Training Delivery:
- Deliver engaging and interactive training sessions to diverse audiences (new hires, upskilling current employees) using various methods (classroom-based, virtual, blended learning).
- Facilitate discussions, answer questions, and provide constructive feedback to learners.
- Adapt training delivery style to accommodate different learning styles and levels of experience.
Performance Evaluation & Improvement:
- Develop and implement methods to evaluate the effectiveness of training programs (e.g., pre/post assessments, feedback surveys, performance metrics).
- Analyze training outcomes and identify areas for continuous improvement in training content and delivery.
- Provide coaching and support to learners post-training to reinforce learned concepts and improve performance.
Subject Matter Expertise & Collaboration:
- Stay current with industry best practices in pricing, pricing operations, and training methodologies.
- Act as a subject matter expert (SME) for training-related queries within Pricing Operations.
- Collaborate closely with Pricing Operations leadership, product teams, IT, and other relevant departments to ensure training content is accurate and up to date.
Documentation & Reporting:
- Maintain accurate records of training attendance, completion, and evaluation results.
- Prepare regular reports on training program status, effectiveness, and impact.

Qualifications:

Education:
- Bachelor's degree in Business Administration, Finance, Economics, Marketing, Learning & Development, or a related field.
Experience:
- 2 + years of experience in a training role, within a corporate environment.
- Demonstrated experience in training related to pricing, financial operations, sales operations, or complex system implementations.
- Experience in developing and delivering both in-person and virtual training.
Skills & Competencies:
- Strong Understanding of Pricing Concepts: Knowledge of pricing strategies (value-based, cost-plus, competitive), pricing models, discounting, and revenue management.
- Operational Acumen: Understanding of end-to-end pricing processes, data flows, and operational challenges.
- Exceptional Communication Skills: Excellent verbal, written, and presentation skills. Ability to explain complex concepts clearly and concisely.
- Instructional Design: Proficiency in instructional design methodologies (ADDIE, SAM) and experience with authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) is a plus.
- Facilitation Skills: Proven ability to engage learners, manage group dynamics, and create a positive learning environment.
- Analytical Skills: Ability to analyze training effectiveness data and identify trends.
- Problem-Solving: Proactive and solutions-oriented approach to training challenges.
- Attention to Detail: Meticulous in content development and delivery.
- Adaptability: Ability to adapt to changing business needs and technology.
- Team Player: Ability to collaborate effectively with cross-functional teams.

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