3 Operational Acumen Jobs

The Director of Operations will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio, comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Lead operational strategy and execution across all 12 HIEX hotels in the portfolio. Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR. Conduct regular property visits to assess service delivery, cleanliness, safety, and operational consistency. Ensure compliance with all IHG brand standards and internal SOPs. Support and mentor Hotel Managers/GMs across the portfolio. Work with HR to ensure robust training, performance management, and talent pipeline development. Drive employee engagement and build a strong, service-focused culture across the portfolio. Review and guide hotel budgets, forecasts, and capital expenditures (CAPEX). Drive cost optimization, productivity, and profitability at each property. Collaborate with Finance and Revenue teams to support revenue enhancement initiatives. Ensure consistent delivery of Holiday Inn Express brand promise and service culture. Drive guest satisfaction through effective service audits, feedback mechanisms, and training. Act as the custodian of IHG brand standards in day-to-day hotel operations. Collaborate with technical teams and asset management teams on renovations, upgrades, and preventive maintenance programs. Assist with new hotel openings or transitions when needed. Experience: 12-18 years in hotel operations, with at least 5 years in a multi-property leadership role. Proven expertise in limited-service or mid-scale hotel operations (HIEX or similar preferred). Deep understanding of Indian hospitality regulations, customer expectations, and operational trends. Experience managing remote teams and high-performing GMs. Operational and Financial Acumen. Strategic Thinking & Crisis Management. Strong Leadership & Team Development Skills. Excellent Communication & Interpersonal Skills. High Attention to Detail and Quality. Proficient in Hotel Systems (Opera, IHG Concerto, Brand Advantage, etc.). SAMHI Hotels is one of India's leading hotel ownership and asset management platforms. The HIEX Samhi Portfolio includes 12 Holiday Inn Express hotels across key urban and business locations such as Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Pune, Noida, and Nashik. The portfolio is known for delivering consistent, smart, and efficient stays for modern business and leisure travelers. If you believe you'd be a great fit for the job, hit the "Apply" button and start your journey with us today.,

As the Senior Manager, Contact Center at Walmart Global Tech, you will lead a high-performing team dedicated to providing exceptional service to Customers, Associates, and Candidates through direct conversation, phone, and chat support. Your role involves strategic leadership, operational excellence, and fostering a customer-centric culture in a fast-paced, metrics-driven environment. You will play a crucial role in people management, performance optimization, and continuous improvement to exceed service expectations. Your responsibilities will include defining and executing the strategic vision for the contact center, aligning goals with broader organizational objectives, and maintaining customer service standards. You will lead and mentor people managers and their teams, set performance expectations, conduct evaluations, and identify growth opportunities through coaching and training. Additionally, you will oversee daily operations to ensure service level agreements, quality metrics, and customer satisfaction targets are consistently met. Resource planning is a key aspect of your role, where you will effectively allocate resources to manage call/chat volumes, optimize staffing, and ensure smooth operations during peak periods. Talent management is another critical area where you will drive recruitment, onboarding, and retention strategies to build a skilled and motivated workforce, fostering a culture of learning and career progression. You will be responsible for developing and enforcing contact center policies, procedures, and best practices to ensure consistency, compliance, and efficiency. Championing a customer-centric approach, you will analyze feedback, identify pain points, and implement service enhancements. Moreover, you will ensure adherence to legal, regulatory, and company standards, proactively identifying and mitigating operational risks. Collaboration with cross-functional teams and senior leadership is essential for aligning on goals, sharing insights, and resolving escalations. As a change and transformation leader, you will drive change initiatives, technology upgrades, process improvements, and organizational shifts, ensuring smooth transitions. Conflict resolution, reporting, and insights generation are also part of your responsibilities, where you will monitor KPIs and provide actionable recommendations to leadership. Key competencies required for this role include leadership and people management skills, a customer-centric mindset, strategic thinking, analytical abilities, communication excellence, change management expertise, conflict and crisis management skills, operational acumen, technology proficiency, and adaptability to thrive in a dynamic environment. Join Walmart Global Tech and be part of a team that makes a significant impact on millions of people worldwide through innovative technology solutions. With a culture focused on belonging and inclusivity, Walmart Global Tech offers a supportive environment where every associate is valued for their unique contributions. Enjoy competitive compensation, incentive awards, best-in-class benefits, and opportunities for personal and professional growth. Kickstart your career in tech, gain new skills, and be part of reimagining the future of retail at Walmart Global Tech.,

The Trainer, Pricing Operations Program will be responsible for designing, developing, and delivering comprehensive training programs to new and existing employees within the Pricing Operations team. This role is critical in ensuring that our pricing specialists, analysts, and other team members have the knowledge, skills, and tools necessary to execute pricing strategies effectively, utilize pricing systems efficiently, and adhere to operational best practices. The ideal candidate will possess a strong understanding of pricing concepts, operations. Conduct thorough training needs analyses within the Pricing Operations department to identify skill gaps and areas for improvement. Collaborate with pricing operations managers, subject matter experts (SMEs), and stakeholders to understand operational workflows, system functionalities, and strategic objectives. Ensure training content aligns with pricing policies, system functionalities (e.g., CPQ, ERP, CRM pricing modules), data analysis tools, and operational procedures. Incorporate practical exercises, case studies, and simulations to enhance learning retention and application. Deliver engaging and interactive training sessions to diverse audiences (new hires, upskilling current employees) using various methods (classroom-based, virtual, blended learning). Facilitate discussions, answer questions, and provide constructive feedback to learners. Adapt training delivery style to accommodate different learning styles and levels of experience. Develop and implement methods to evaluate the effectiveness of training programs (e.g., pre/post assessments, feedback surveys, performance metrics). Analyze training outcomes and identify areas for continuous improvement in training content and delivery. Provide coaching and support to learners post-training to reinforce learned concepts and improve performance. Stay current with industry best practices in pricing, pricing operations, and training methodologies. Act as a subject matter expert (SME) for training-related queries within Pricing Operations. Collaborate closely with Pricing Operations leadership, product teams, IT, and other relevant departments to ensure training content is accurate and up to date. Maintain accurate records of training attendance, completion, and evaluation results. Prepare regular reports on training program status, effectiveness, and impact. Qualifications: - Education: Bachelor's degree in Business Administration, Finance, Economics, Marketing, Learning & Development, or a related field. - Experience: 2 + years of experience in a training role, within a corporate environment. Demonstrated experience in training related to pricing, financial operations, sales operations, or complex system implementations. Experience in developing and delivering both in-person and virtual training. - Skills & Competencies: - Strong Understanding of Pricing Concepts: Knowledge of pricing strategies (value-based, cost-plus, competitive), pricing models, discounting, and revenue management. - Operational Acumen: Understanding of end-to-end pricing processes, data flows, and operational challenges. - Exceptional Communication Skills: Excellent verbal, written, and presentation skills. Ability to explain complex concepts clearly and concisely. - Instructional Design: Proficiency in instructional design methodologies (ADDIE, SAM) and experience with authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) is a plus. - Facilitation Skills: Proven ability to engage learners, manage group dynamics, and create a positive learning environment. - Analytical Skills: Ability to analyze training effectiveness data and identify trends. - Problem-Solving: Proactive and solutions-oriented approach to training challenges. - Attention to Detail: Meticulous in content development and delivery. - Adaptability: Ability to adapt to changing business needs and technology. - Team Player: Ability to collaborate effectively with cross-functional teams.,