Bpo Quality and Trainer

As a Trainer and Team Coach, you will be responsible for various key duties and responsibilities to ensure the efficient training and development of staff members. With 2-3 years of experience as a Quality Assurance (QA) professional and at least 1 year as a trainer, you will play a crucial role in shaping the skills and capabilities of the team. Your primary responsibilities will include conducting recruitment and hiring processes, focusing on evaluating candidates" communication skills and voice quality. You will be involved in creating training modules, delivering classroom training sessions, and re-auditing transactions to provide constructive feedback to QAs and implement corrective plans to avoid recurring errors. Additionally, you will be responsible for conducting customer handling assessments for new hires, managing training for production floor staff, and providing continuous coaching and feedback to enhance customer experience. Regular Training Need Analysis (TNA) will also be part of your responsibilities to ensure the ongoing development of the team. To excel in this role, you should possess excellent communication skills, both verbal and written, with a strong command over English and grammar. Your ability to provide feedback, coach effectively, and communicate persuasively will be crucial in gaining support and collaboration from team members and other departments. Proficiency in English and Hindi languages, along with strong customer focus and people management skills, will be essential for success. Desirable skills include leadership qualities and proficiency in at least one regional language. Other competencies such as willingness to learn, patience, confident speaking abilities, analytical skills, integrity, commitment, and a positive attitude are also highly valued in this role. This full-time position offers a competitive salary ranging from 4.5 to 5 LPA, with immediate joining opportunities. The work location is in person, and benefits include paid time off and Provident Fund. If you are enthusiastic about training and coaching team members to achieve their full potential, this role offers a rewarding opportunity to make a significant impact within the organization.,