BPO Operations Manager (US Process)

About Us:

Ecorgy Solutions is a healthcare back-office BPO organization supporting clients based in California, USA. We assist our clients by providing high-quality patient care through streamlined administrative and clinical support. Our mission is to enhance the efficiency of home health services while ensuring compliance and patient satisfaction.

Roles & Responsibilities Include but not limited to:

• Manage and oversee the day-to-day operations of the teams.
• Manage SLAs, daily task allocations to the team, ensure team productivity, manage team performance and TATs for operational excellence.
• Ensure deliverables are completed on time with high quality.
• Act as a key liaison between the onsite and offshore teams to ensure alignment and seamless communication.
• Customer Support & Issue Resolution
• Drive process improvements and implement best practices to optimize service workflows.
• Collaborate with cross-functional teams to ensure compliance with operational protocols and healthcare regulations.
• Demonstrate ownership and accountability
• Conduct regular meetings with Team & resolve concerns, if any.

Qualifications:

• Any bachelor's degree or a Doctorate in BAMS / BHMS / BDS / Pharmcy or similar.
• 6 to 10 years of overall experience; managing a team of 25+ members in a BPO / healthcare or similar environment.
• Must have excellent English communication.
• Immediate joiners and candidates from in and around work location preferred.
• Must be willing to work in nights shifts (9:30PM to 6:30AM) from our office location in Elippode, Trivandrum

Benefits of Joining

At Ecorgy Solutions, we invest in people who drive our success. As a valued team member, you will benefit from:

• Provident Fund (EPF) and ESI or Group Mediclaim policy after 6 months
• Gratuity and performance-based incentives
• Access to professional development and skill enhancement programs
• Internal mentorship and leadership grooming initiatives
• Participation in company-sponsored wellness, cultural, and sporting events.
• Opportunities for long-term career advancement

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift
• US shift

Application Question(s):

• How many years of team handling experience you have in a BPO or healthcare set up?
• Are you located in Trivandrum or near by location?
• Do you have experience coordinating with onshore (International clients) and offshore (Internal) teams?
• How soon can you join if selected?

Work Location: In person

Application Deadline: 30/06/2025