Bpo Executive - International voice /Sal upto 5 LPA

Job Description

Greetings from JobShop, We are India's Largest BPO Recruitment Company. Call/DM HR Saba on 7975182692 or 996408000 or visit jobshop.ai to explorse other open positions with us. Openings available : Process name : International voice process Qualification : Graduates / Under Graduate Salary : Max 5.5 LPA + incentives Shift timings : Rotational shift / US Rotational Location : BANGALORE Experience needed : Candidates should have minimum 1 years of experience into international voice process/Client Servicing , candidates should be flexible to work with rotational shift , Candidates should be fluent in communication Roles and Responsibilities:- Customer Focus Take ownership of each customer while empathizing and prioritizing customer needs Resolve conflicts and manage customer expectations Determine customer needs and provide appropriate solutions through relationship building Communication Skills Effective verbal and written communication with both external and internal customers Document customer account activities thoroughly and concisely Engage in interactive dialogue with customers through active listening Problem Solving Skills Approach problems logically and with good judgment to ensure the appropriate customer outcome Make appropriate decisions on behalf of the customer quickly and effectively Effectively prioritize work to ensure efficiency Conduct research as needed Analytical Skills Critical thinker and ability to exercise independent judgment Accuracy and attention to detail Required to abide by all applicable regulatory and department practices and procedures Computer Skills Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools Call/DM HR Saba on 7975182692 or 996408000 or visit jobshop.ai to explorse other open positions with us.