BPO Customer Support Executive

We are Hiring!

The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment.

Job Title: BPO Customer Support Executive (Multilingual)

Location: Mumbai, Maharashtra

Experience: 2-3 Years

Working Days: 6 Days a Week

Job Type: Full-Time

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Job Description:

We are seeking enthusiastic and customer-focused individuals for the role of Service desk Support Executive. The ideal candidate should possess excellent communication skills and be proficient in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil. The position is based in Mumbai and involves interacting with customers to resolve their queries and provide exceptional support.

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Key Responsibilities:

• Handle inbound and outbound customer service calls in multiple languages.
• Address customer inquiries, concerns, and complaints professionally and efficiently.
• Provide product/service information to customers.
• Resolve customer issues and escalate complex cases to the appropriate departments.
• Maintain accurate records of customer interactions and transactions.
• Adhere to company policies and procedures while delivering excellent customer service.

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Key Skills & Qualifications:

• Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written)
• Strong communication and interpersonal skills.
• Ability to manage and resolve conflicts.
• High level of patience and problem-solving ability.
• Basic computer skills for handling CRM systems and software.
• Prior experience in customer support or call centres is a plus but not mandatory.

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Educational Qualification:

• 12th Pass (mandatory).
• Graduation with a degree is a plus, but not required.

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Salary:

• Competitive salary based on experience.

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Working Hours:

• Rotational shifts, including weekends and public holidays.

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Benefits:

• Health insurance and performance-based incentives.
• Training and development opportunities for career growth.

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If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you!

Job Type: Full-time

Pay: Up to ₹500,000.00 per year

Application Question(s):

• How many days is your Notice Period?
• Are you okay with a 6-day workweek?
• Are you open to working in rotational shifts?

Work Location: In person