BPO Client Engagement

Job Description: Lead Consultant, AI Transformation (BPO Client Engagement)

About Us:

We are a pioneering vendor in Agentic AI & Orchestration, delivering cutting-edge

automation solutions that redefine business process efficiency. We partner with

global leaders to solve their most complex operational challenges. We are looking for

a top-tier consultant to lead the charge for one of our most strategic BPO clients.

Role Summary:

As a Lead Consultant, you will be the face of our company, embedded with our BPO

client to drive their transformation agenda in processes like order-to-cash (O2C), 

procure-to-pay (P2P) etc. using our proprietary Orchestration & Agentic AI platform.

You will act as the senior strategic advisor and delivery lead, ensuring our technology

delivers maximum value. Your mission is to translate our platform's capabilities into

tangible business outcomes for the client, solidifying our partnership and paving the

way for future success.

Key Responsibilities:

• Client Leadership & Strategic Advisory:

• Serve as the primary trusted advisor to the BPO client's leadership on

all aspects of intelligent automation strategy and execution.

• Translate the client's business goals into a tangible and executable AI

roadmap leveraging our platform's capabilities.

• Lead high-impact workshops for process discovery, solution design,

and opportunity identification.

• Solution Delivery & Project Governance:

• Lead the end-to-end deployment of our Agentic AI solutions, from initial

scoping and design through to successful implementation and

handover.

• Manage project scope, timelines, and resources, ensuring alignment

with the statement of work (SOW).

• Act as the primary escalation point for the client, expertly navigating

and resolving technical, process, and stakeholder challenges.

• Stakeholder & Relationship Management:

• Cultivate and maintain deep, collaborative relationships with key client

stakeholders, including process owners, IT leaders, and senior

executives.

• Act as the crucial bridge between the client's business teams and our

internal product, engineering, and support teams.

• Masterfully manage client expectations, ensuring clear and consistent

communication throughout the project lifecycle.

• Value Realization & Opportunity Expansion:

• Partner with the client to define, track, and report on the key metrics

that demonstrate the value and ROI of our solutions.

• Proactively identify opportunities to expand the footprint of our Agentic

AI platform into adjacent processes or new business units.

• Champion the client's success internally, providing feedback to our

product teams to drive future innovation.

Required Qualifications & Experience:

• Bachelor's/Master's degree in a relevant field (e.g., Business, IT,

Engineering).

• Proven experience (8-12 years) in a senior, client-facing consulting role,

preferably within a technology or software vendor environment.

• Deep subject matter expertise in BPO operations, in areas like order-to-cash

(O2C), procure-to-pay (P2P) etc..

• Demonstrable track record of leading complex, large-scale technology

implementation or digital transformation projects.

• Strong familiarity with the intelligent automation landscape (AI, ML, NLP,

RPA).

Desired Attributes & Skills:

• Consultative Mindset: An innate ability to listen, understand complex

business problems, and position technology solutions to solve them.

• Diplomacy & Influence: The skill to navigate complex and political client

organizations, build consensus amongst diverse groups, and handle

objections with professionalism.

• Ownership & Delivery Focus: A relentless drive to see projects through to

completion and a strong sense of personal accountability for the client's

success.

• Commercial Acumen: The foresight to recognize and cultivate opportunities

for account growth that create win-win scenarios for both the client and our

firm.