Job
Description
As a detail-oriented Team Leader/AM - Transition, your role involves planning, organizing, and transitioning key business processes in close collaboration with clients, internal stakeholders, and cross-functional teams to ensure seamless knowledge transfer, documentation, and process readiness. Responsibilities: - Plan, organize, and execute the transition of critical business processes from the client to internal teams. - Liaise with clients and internal departments to ensure system and access requirements for a smooth transition. - Act as a key liaison between the client, internal stakeholders, and transition teams for effective knowledge transfer. - Develop and maintain detailed transition plans, ensuring activities adhere to the schedule. - Capture business processes via video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices. - Identify and address process exceptions or gaps with the client. - Review drafted SOPs with the client, incorporate feedback, and obtain final approval. - Train the internal team on transitioned processes for operational efficiency. - Conduct testing and job shadowing sessions to ensure team readiness. - Evaluate operations team readiness and hand off the project for ongoing management. Key Skills: - Strong client-facing and stakeholder management abilities. - 5+ years of transition and knowledge transfer experience. - End-to-End transition experience. - Excellent verbal and written communication skills. - Proficiency in processing documentation and creating SOPs. - Ability to coordinate cross-functional teams and manage timelines. - Experience with virtual collaboration tools (e.g., Zoom, MS Teams). Preferred Candidate Profile: - Graduation in any stream is mandatory. - Proficiency in writing SOP. - Flexibility with 24*7 shift. Benefits: - Provident Fund Application Question: - Do you have a US Visa License/Certification: - US Visa (Required) Shift Availability: - Day Shift (Required) - Night Shift (Required) Willingness to Travel: - 100% (Required) Work Location: In person Job Types: Full-time, Permanent As a detail-oriented Team Leader/AM - Transition, your role involves planning, organizing, and transitioning key business processes in close collaboration with clients, internal stakeholders, and cross-functional teams to ensure seamless knowledge transfer, documentation, and process readiness. Responsibilities: - Plan, organize, and execute the transition of critical business processes from the client to internal teams. - Liaise with clients and internal departments to ensure system and access requirements for a smooth transition. - Act as a key liaison between the client, internal stakeholders, and transition teams for effective knowledge transfer. - Develop and maintain detailed transition plans, ensuring activities adhere to the schedule. - Capture business processes via video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices. - Identify and address process exceptions or gaps with the client. - Review drafted SOPs with the client, incorporate feedback, and obtain final approval. - Train the internal team on transitioned processes for operational efficiency. - Conduct testing and job shadowing sessions to ensure team readiness. - Evaluate operations team readiness and hand off the project for ongoing management. Key Skills: - Strong client-facing and stakeholder management abilities. - 5+ years of transition and knowledge transfer experience. - End-to-End transition experience. - Excellent verbal and written communication skills. - Proficiency in processing documentation and creating SOPs. - Ability to coordinate cross-functional teams and manage timelines. - Experience with virtual collaboration tools (e.g., Zoom, MS Teams). Preferred Candidate Profile: - Graduation in any stream is mandatory. - Proficiency in writing SOP. - Flexibility with 24*7 shift. Benefits: - Provident Fund Application Question: - Do you have a US Visa License/Certification: - US Visa (Required) Shift Availability: - Day Shift (Required) - Night Shift (Required) Willingness to Travel: - 100% (Required) Work Location: In person Job Types: Full-time, Permanent
