BPM Consulting - TL/AM

As a Transition Manager, you will play a crucial role in facilitating the smooth transition of critical business processes from clients to internal teams. Your responsibilities will include: - Planning, organizing, and executing end-to-end transitions, ensuring all system and access requirements are met for a seamless handover. - Serving as a key liaison between clients, internal stakeholders, and transition teams to facilitate effective knowledge transfer. - Developing detailed transition plans and ensuring adherence to schedules. - Documenting Standard Operating Procedures (SOPs) and Quality Control (QC) matrices through video conferences and Zoom meetings. - Identifying and addressing any process exceptions or gaps with the client. - Training internal teams on transitioned processes and conducting testing and job shadowing sessions for operational efficiency. - Evaluating the readiness of the operations team and successfully handing off projects for ongoing management. Key Skills required for this role include: - Strong client-facing and stakeholder management abilities. - Minimum 5 years of experience in transition and knowledge transfer. - Proficiency in creating SOPs and processing documentation. - Excellent verbal and written communication skills. - Ability to coordinate cross-functional teams and manage timelines. - Experience with virtual collaboration tools like Zoom and MS Teams. Please note that a Valid US Visa is mandatory for this role, and candidates should be willing to travel to the US for longer tenures. Immediate joiners are preferred, and the final round of the interview will be conducted face-to-face. This is a full-time position with a morning shift schedule. The work location is in person. Kindly ensure that you meet all the mandatory requirements before applying for this role.,