Box Office Assistant

Job Title: Box Office Staff

Location: AEC Cinemas, Alappuzha, Kerala
Department: Front Office / Customer Service
Reports To: Theater Manager / Duty Manager

Job Summary:

AEC Cinemas is looking for friendly, detail-oriented, and customer-focused individuals to join our team as Box Office Staff. In this role, you will be responsible for selling tickets, handling cash/card transactions, providing information about shows, and delivering a seamless customer experience.

Key Responsibilities:

• Greet customers and provide show information, seat availability, and pricing.
• Sell movie tickets using the digital ticketing system (POS).
• Handle cash, UPI, and card transactions accurately and responsibly.
• Issue refunds, exchanges, and resolve customer concerns within company policy.
• Maintain a clean and organized work area at the box office counter.
• Keep up-to-date with current and upcoming movie listings and promotions.
• Assist in crowd control and queue management during peak times.
• Coordinate with ushers and management for seating or customer queries.
• Report any technical issues or irregularities to the theater manager.
• Adhere to all safety, security, and cinema operational policies.

Requirements:

• Minimum Qualification: Higher Secondary (Plus Two); Degree preferred.
• Prior experience in customer service, cash handling, or retail is an advantage.
• Basic computer literacy and familiarity with digital systems (POS).
• Good communication skills in Malayalam and English (Hindi is a plus).
• Friendly personality with a customer-first attitude.
• Ability to work flexible shifts, including weekends, evenings, and holidays.
• Must be punctual, reliable, and able to work in a fast-paced environment.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person