Bodyshop Advisor

Role Overview: As a Bodyshop Advisor at Uttam Toyota in Ghaziabad, your main responsibility will be to provide excellent customer service in the body shop department. You will assist customers with body shop services, manage service appointments, explain repair processes, coordinate with technicians, provide status updates, and ensure overall customer satisfaction. Your attention to detail, strong communication skills, and ability to build and maintain customer relationships will be crucial for success in this role. Key Responsibilities: - Assist customers with body shop services and ensure a seamless service experience - Manage service appointments and coordinate with technicians for timely completion of repairs - Explain repair processes to customers in a clear and concise manner - Provide regular status updates to customers regarding their vehicle repairs - Maintain high levels of customer satisfaction through effective communication and service delivery Qualifications Required: - Previous experience in customer service, client management, and resolving inquiries effectively - Technical knowledge of automotive repair processes, specifically bodywork and paint services - Strong organizational and coordination skills to manage appointments and services efficiently - Excellent verbal and written communication skills in English; knowledge of regional languages is a plus - Basic understanding of insurance claims and automotive service procedures is an advantage - Proficiency in digital tools, including service management software and MS Office applications - Ability to work collaboratively with technicians and team members in a fast-paced environment - Possession of a diploma/degree in Automotive Technology, Mechanical Engineering, or a related field is preferred [Note: No additional company details were mentioned in the job description.],