BNP Paribas is looking For a Product Owner/Manager with ServiceNow!

Responsibilities

Direct Responsibilities

Develop and execute the strategy for Knowledge and CSM within ServiceNow.

Define product vision, goals, and roadmap aligned with business objectives & best practices

Continuously analyze market trends, industry standards, and customer feedback to drive enhancements

Engage with stakeholders to gather requirements & prioritize features.

Act as the primary point of contact between stakeholders, BA and Automation team.

Conduct product demos, stakeholder meetings, and progress updates to ensure alignment

Work closely with the leadership team on the ServiceNow roadmap for CSM and Knowledge.

Lead the end-to-end product lifecycle, ensuring high-quality and timely delivery.

Define and refine user stories, acceptance criteria, and technical specifications.

Conduct User Acceptance Testing (UAT) and facilitate stakeholder sign-off for product releases.

Develop and maintain documentation, process flows, and user guides.

Monitor KPIs and success metrics to track the impact of CSM and Knowledge initiatives.

Conduct audits & reviews to ensure adherence to best practices and identify areas for improvement.

Identify and implement process improvements for greater efficiency in change & release management.

Ensures that the process complies with the security requirements from BNPP and data protection regulations

Contributing Responsibilities

Technical & Behavioral Competencies

Hands-on expertise in ServiceNow Knowledge and CSM module configuration, customization, and integration.

Strong understanding of the ITIL framework & ITSM best practices

Familiarity with Agile frameworks

Ability to analyze technical requirements and translate them into actionable deliverables

Specific Qualifications (if required)

Bachelor degree or equivalent working experience in computer-related field or equivalent work

experience.

5+ years of hands-on experience in ServiceNow, specifically with Knowledge and CSM modules

Proven experience as a Product Owner / Product Manager within ServiceNow.