BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Key Responsibilities:

• Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization
• Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity
• Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs
• Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively
• Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary
• Stay up to date with the latest industry trends, technologies, and best practices related to ITSM
  

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms
• Strong understanding of workflow design, process mapping, and optimization techniques
• Proficient in analyzing business requirements and translating them into technical specifications
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
• Proven problem-solving skills and a proactive approach to identifying and resolving issues
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Certifications in ITIL or other ITSM methodologies are a plus
  

Benefits