BizOps Engineer I

Mastercard

3 - 6 years

8 - 11 Lacs

mumbai hyderabad

Posted:8 hours ago| Platform:

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Skills Required

docker linux tcp amazon ec2 aws udp kubernetes c++ aws iam production dynatrace ssh networking ssl sql java iam html mysql protocols scripting languages python ftp smtp javascript incident management http splunk troubleshooting sftp

Work Mode

Work from Office

Job Type

Full Time

Job Description

BizOps Engineer IWho is Mastercard?Mastercard is a global technology company in the payments industry
Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential
The Cloud Operations team is looking for a BizOps Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving
Responsibilities Participate in 24x7 shifts
Monitor the stability of our infrastructure with various tools
Handle incident response, troubleshooting and fix for various servers/services
Handle escalations as per policies/procedures
Communicate clearly on tickets, phone calls made to the teams about various issues
Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues
Exhibit a sense of urgency to resolve issues
Ensure SLAs and Operational standards are met
Contribute to operations runbooks and documentation
Ensure smooth handoffs between shifts
Prepare daily, weekly, and monthly reports
Skills Strong analytical skills and a desire to learn new concepts and technologies and apply them
Strong attitude to take ownership and responsibility for the production servers/services
Familiar with supporting a production application and incident management
Understanding of infrastructure and application performance monitoring tools
AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM
Linux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/atop/dstat, fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), & startup scripts, sudo, selinux, audit logging
Good to have experience on monitoring tools like Dynatrace, Splunk Good to have knowledge of Docker and Kubernetes Good to have knowledge of scripting languages
Fundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP

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