BiteSpeed - Program Manager - Customer Success

About the role:
- We want to keep our customers for life.- To do that, customer success is probably going to be our most important function and we want to treat it like that.- So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).- We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers.- Were looking for a Program Manager Customer Success to take the lead on making customers true fans of BiteSpeed and help us scale globally.What youll do:- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.- Owning client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.- Building the playbook for our customer success function to scale for the next stage of growth.What makes you a good fit:- You care about delivering a service experience that parallels a Michelin star Italian restaurant.- You genuinely like helping people and making them successful.- You have 5+ years of work experience in customer success with 1+ year of experience in Program Management in a B2B SaaS setup(brownie points for early stage startup experience).- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.Location: Bangalore.Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.