Bioinformatics Support Scientist

The Role

Basepair is seeking a highly motivated and customer-focused Bioinformatics Support Scientist to join our team. In this role, you will be the primary point of contact for our customers, providing expert technical assistance and ensuring their success with our bioinformatics platform. You will leverage your deep understanding of bioinformatics pipelines and software development to troubleshoot issues, guide users, and contribute to the continuous improvement of our product.

Key Responsibilities

• Provide timely and effective technical support to Basepair customers via email, chat, and phone.
  

• Troubleshoot and resolve customer inquiries related to bioinformatics analyses, pipeline execution, and software functionality.
  

• Apply hands-on knowledge of common bioinformatics pipelines and tools (e.g., RNA-seq, DNA-seq, variant calling, etc).
  

• Clearly and concisely explain complex bioinformatics concepts and technical details to users with varying levels of expertise.
  

• Understand and interpret results from various bioinformatics analyses.
  

• Assist customers in optimizing their analyses and adapting pipelines to their specific needs.
  

• Develop and maintain comprehensive documentation, tutorials, and FAQs to empower users.
  

• Provide feedback to the product and development teams based on customer interactions.
  

What are we looking for:

• 3 years of experience is a must.
  

• Degree in Computational Biology, or a related field.
  

• Proven experience in providing technical support or customer service in a scientific or technical environment.
  

• Strong hands-on experience with common bio informatics pipelines and tools.
  

• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely
  

• Experience with scripting languages (e.g., Python, R) and command-line interfaces.
  

• Experience with cloud computing platforms (e.g., AWS, Google Cloud) is preferred.
  

Location

The team will be based out of our office in Noida Sector 62.