Billing Specialist III

This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.

Responsibilities & Duties

- Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy

- The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.

- Performing end-to-end Billing activities and follow established policies, procedures, and management guidance.

- Manage the daily activities by ensuring timeliness and meeting all required SLA.

• Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.
• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Participate in governance meetings with Operations Team and/or clients.

- Provide guidance and training to team members to improve productivity and performance

- Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.).

- Review and resolve escalated issues related to billing with the Onshore team.

- Generate, review, and analyze weekly, and monthly revenue reports.

- Assist in month-end and year-end closing activities related to accounts receivable.

- Identify trends in discrepancies and propose preventive measures.

- Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.

- Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes.

- Serve as a point of contact for internal and external stakeholders regarding process queries.

• Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.
• Perform transition-related activities such as process training & desktop procedures creation.
• Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.
• Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
• Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.
• Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.
• Manage complex billing transactions and perform quality review of invoices.
• Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assist junior team members to address process related concern

• Bachelors degree in finance & accounting or any Business-related course.
• 6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
• Excellent communications skills in both written and spoken English.
• Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
• Advanced knowledge and understanding of accounting standards and procedures and internal controls.
• Experience working with ERP, i.e. Oracle Systems or SAP is preferred.
• Previous experience in process migration/transition is preferred.
• Experience working in Shared Services or BPO is preferred.

• Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
• Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)