Billing Specialist

As a Customer Support Specialist, your role involves responding, diagnosing, resolving, and tracking customer queries via phone, email, chat, and social media. It is crucial to maintain response and resolution speed as per the defined Service Level Objectives (SLOs). Your primary goal is to ensure high customer satisfaction scores and adhere to quality standards in at least 90% of cases. Utilize the existing knowledge base to offer customers a root cause assessment and communicate bug progress summaries effectively using the available tools and platforms. Your responsibilities include: - Responding to, diagnosing, resolving, and tracking customer support queries through phone, email, chat, and social media - Maintaining response and resolution speed as per defined Service Level Objectives (SLOs) - Ensuring high customer satisfaction scores and following quality standards in 90% of cases - Providing customer-facing bug progress summaries using available tools and platforms - Handling escalations raised by customers and partners - Assisting in case resolution consults from lower tiers - Demonstrating flexibility to work across multiple rotational shifts, including night shifts - Thriving in a diverse environment, handling cultural and language differences effectively, and being an excellent communicator There are no additional details about the company provided in the job description. As a Customer Support Specialist, your role involves responding, diagnosing, resolving, and tracking customer queries via phone, email, chat, and social media. It is crucial to maintain response and resolution speed as per the defined Service Level Objectives (SLOs). Your primary goal is to ensure high customer satisfaction scores and adhere to quality standards in at least 90% of cases. Utilize the existing knowledge base to offer customers a root cause assessment and communicate bug progress summaries effectively using the available tools and platforms. Your responsibilities include: - Responding to, diagnosing, resolving, and tracking customer support queries through phone, email, chat, and social media - Maintaining response and resolution speed as per defined Service Level Objectives (SLOs) - Ensuring high customer satisfaction scores and following quality standards in 90% of cases - Providing customer-facing bug progress summaries using available tools and platforms - Handling escalations raised by customers and partners - Assisting in case resolution consults from lower tiers - Demonstrating flexibility to work across multiple rotational shifts, including night shifts - Thriving in a diverse environment, handling cultural and language differences effectively, and being an excellent communicator There are no additional details about the company provided in the job description.