Billing Coordinator - Loan DSA

NoBroker

1 - 4 years

2 - 3 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

mis excel excel mis billing hindi speaking billing support invoicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Act as the first point of contact for all incoming calls, messages, and emails from HLCs, Partners, and Partner Billing SPOCs regarding billing or payout-related queries.
Log, track, and prioritize all queries to ensure timely responses and resolution in coordination with the internal billing team.
Coordinate with the billing team to validate disbursement data, payout discrepancies, and invoice statuses.
Maintain and update a daily tracker for all incoming requests and their resolution timelines.
Follow up with Partner SPOCs and HLCs to ensure submission of required billing data and MIS reports within deadlines.
Communicate payout timelines, billing processes, and reconciliation updates clearly to all stakeholders.
Identify and escalate recurring issues or process gaps to the Billing Manager or Operations Head.
Support the billing team during monthly closure cycles, ensuring all partner and HLC queries are closed before invoicing.
Maintain high levels of professionalism and service quality in all stakeholder interactions.

Preferred candidate profile

Bachelors degree in Commerce, Business Administration, or a related field.
1-3 years of experience in coordination, customer support, or billing-related roles.
Strong communication and interpersonal skills (both verbal & written).
Proficiency in Excel/Google Sheets and CRM tools for logging and tracking queries.
Ability to multitask, prioritize, and manage multiple stakeholders simultaneously.
Detail-oriented with strong problem-solving and follow-up skills.
English & Hindi communication is mandatory for this role.

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