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Bilingual Quality Consultant

Bilingual Quality Consultant

Bill Gosling

1 - 4 years

3 - 15 Lacs

Jaipur Rajasthan India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

Bilingual Proficiency Data Analysis Process Improvement Reporting Skills

Work Mode

On-site

Job Type

Full Time

Job Description

What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base. Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline. What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role.

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Bill Gosling

www.billgosling.com

Customer Service Outsourcing

Winnipeg

500+ Employees

85 Jobs

Key People

Bill Gosling

Founder & CEO
James Young

President
Dawn-Ann Eadie

Vice President, Client Solutions

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