Benefits Expert

You will be responsible for administering the assigned countries" day-to-day benefits administration activities and processes. Your focus will be on customer support, vendor operations relationships, and process improvement. **Key Responsibilities:** - Administer various benefits programs including retirement plans, insured benefits, perks, and allowances in line with the SOPs and process maps. - Meet established service level agreements of timelines and quality of work. - Resolve employee queries by interpreting benefit policies and procedures using the Benefits technology platforms. - Carry out invoice reconciliation and ensure accurate invoices are paid to the benefits vendors in time by collaborating with the P2P team. - Prepare periodic reports to local authorities related to benefits plans, especially on pension and disability plans, where required. - Work closely with P&O services and benefits vendors on the day-to-day administration of the programs and to address employee queries. - Monitor benefit utilization by preparing and distributing benefit reports to internal stakeholders. - Conduct benefits data review, data conversion load, and discrepancy resolution. Work with a continuous improvement mindset and provide ideas to the Benefits Manager/Cluster Benefits lead for process improvement. - Report operational improvements on the Benefits technology platform to the Benefits Manager/Cluster Benefits lead and provide requirements to the Benefits technology vendor. **Qualifications Required:** - Any bachelor's degree or equivalent work experience - Languages: Fluent in English or local languages: Oral & writing - Intermediate level understanding of benefit plans. - Beginner-level understanding of logical, rules-based software systems - Good experience in local Benefits Administration or related admin operational processes.,