Bell Boy

Job Title: Bell Boy

Department: Front Office

Reports To: Front Office Manager

Job Summary:

The Bell Boy is responsible for providing a warm welcome to guests, assisting with luggage, escorting guests to rooms, and ensuring a smooth and pleasant arrival and departure experience. The role also includes assisting with guest requests and maintaining the lobby area’s cleanliness and organization.

Key Responsibilities:

• Greet guests courteously upon arrival and departure.
• Assist guests with loading and unloading luggage.
• Escort guests to their rooms, explain room features, and ensure guest comfort.
• Handle guest luggage storage and retrieval efficiently.
• Deliver messages, packages, and other items to guest rooms promptly.
• Coordinate with the front desk and concierge for guest requests.
• Maintain the cleanliness and organization of the lobby and luggage room.
• Provide information about hotel facilities, services, and local attractions.
• Assist in arranging transportation or taxis for guests when requested.
• Ensure guest satisfaction by offering professional and friendly service at all times.

Requirements:

• Previous experience in a similar role preferred (hospitality or customer service background).
• Excellent communication and interpersonal skills.
• Pleasant personality and well-groomed appearance.
• Ability to handle luggage and perform physically active tasks.
• Basic knowledge of the local area and tourist attractions.
• Flexibility to work in shifts, weekends, and holidays.

Education:

• Minimum 10th / 12th standard or equivalent.
• Diploma in Hotel Management preferred (not mandatory).

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person