BDS: Customer Success Officer

Role Overview — BDS Customer Success Agent

As a Customer Success Agent, you will serve as the primary point of contact for our dental clients and professionals. Your role is to ensure a seamless customer journey, provide timely support, and help maximize customer satisfaction and retention. Your clinical background will enable you to bridge the gap between product understanding and real-time customer needs.

Key Responsibilities

• Resolve customer queries related to dental products and services using clinical knowledge.
• Act as a liaison between dentists/customers and the internal product teams.
• Identify upselling and cross-selling opportunities based on customer usage and needs.
• Conduct regular follow-ups to maintain high customer satisfaction and engagement.
• Create and maintain documentation for customer support cases.
• Review, update, and develop training materials, clinical guides, and SOPs.

Skills & Requirements

• BDS or dental

  background preferred for strong product understanding.
• Excellent verbal and written communication skills.
• High level of empathy and a strong customer-first mindset.
• Experience with CRM tools (e.g., Zoho, Salesforce) is an added advantage.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.