BAU Support Engineer - BMC Helix Operations Management

Location: Pune / Remote
Experience: 4 to 6 Years (Relevant in BMC Monitoring Suite Administration & IT Operations)Job Type: Full-TimeJob SummaryWe are hiring 3 BAU Support Engineers with strong hands-on experience in BMC Helix Operations Management (BHOM). The ideal candidate will handle platform administration, monitoring configuration, and L2/L3 operational support to ensure high availability and optimized performance of the monitoring environment.Key ResponsibilitiesBHOM Administration:Manage user access, tenant configurations, policy setups, and RBAC.Monitoring Setup & Maintenance:Configure event rules, thresholds, monitoring policies, and integrate BHOM with ITSM, DWP, and CMDB modules.BAU Support (L2/L3):Handle incidents, alerts, performance issues, and standard operational changes.Automation & Scripting:Use Shell/Python scripts or tools to automate admin and monitoring tasks.Patching & Upgrades:Coordinate upgrades, patches, and system health maintenance with BMC/internal teams.Documentation & Reporting:Maintain logs, create incident/change records, and generate health reports.Collaboration:Work with infra/app teams and BMC support for smooth and aligned operations.Required Skills & ExperienceStrong hands-on experience in BMC BHOM (on-prem or SaaS).Knowledge of monitoring policies, KPI/SLA configurations, event rules, and alerting mechanisms.Familiar with cloud-native platforms, Docker/Kubernetes is a plus.Skilled in REST APIs, log analysis, RCA, and basic scripting (Shell/Python).Understanding of CMDB, ITSM, Discovery modules is advantageous.Excellent communication and stakeholder management skills.ITIL Foundation Certification preferred.Preferred CertificationsBMC Certified Administrator Helix Operations ManagementITIL Foundation