ServiceNow platform, ITOM implementations, Service Mapping Suzva Software Technologies

4.0 - 8.0 years

13 - 17 Lacs

bengaluru

Work from Office

ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards

Posted 3 days ago

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BAU Support Engineer - BMC Helix Operations Management Suzva Software Technologies

5.0 - 10.0 years

7 - 11 Lacs

pune

Remote

Location: Pune / Remote Experience: 4 to 6 Years (Relevant in BMC Monitoring Suite Administration & IT Operations) Job Type: Full-Time Job Summary We are hiring 3 BAU Support Engineers with strong hands-on experience in BMC Helix Operations Management (BHOM). The ideal candidate will handle platform administration, monitoring configuration, and L2/L3 operational support to ensure high availability and optimized performance of the monitoring environment. Key Responsibilities BHOM Administration: Manage user access, tenant configurations, policy setups, and RBAC. Monitoring Setup & Maintenance: Configure event rules, thresholds, monitoring policies, and integrate BHOM with ITSM, DWP, and CMDB modules. BAU Support (L2/L3): Handle incidents, alerts, performance issues, and standard operational changes. Automation & Scripting: Use Shell/Python scripts or tools to automate admin and monitoring tasks. Patching & Upgrades: Coordinate upgrades, patches, and system health maintenance with BMC/internal teams. Documentation & Reporting: Maintain logs, create incident/change records, and generate health reports. Collaboration: Work with infra/app teams and BMC support for smooth and aligned operations. Required Skills & Experience Strong hands-on experience in BMC BHOM (on-prem or SaaS). Knowledge of monitoring policies, KPI/SLA configurations, event rules, and alerting mechanisms. Familiar with cloud-native platforms, Docker/Kubernetes is a plus. Skilled in REST APIs, log analysis, RCA, and basic scripting (Shell/Python). Understanding of CMDB, ITSM, Discovery modules is advantageous. Excellent communication and stakeholder management skills. ITIL Foundation Certification preferred. Preferred Certifications BMC Certified Administrator Helix Operations Management ITIL Foundation

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