1964 Banking Operations Jobs - Page 37

Hi We are hiring for the Leading ITES Company for Sr. Associate KYC Onboarding Role. Key Highlights: a) Any Graduate / Under Grad with min 1 year exp in KYC b) Knowledge of AML and KYC regulations and best practices. c) Analytical and critical thinking skills. d) Attention to detail and strong organizational abilities. e) Effective communication and teamwork skills. f) 5 Days Work A KYC Onboarding job typically involves ensuring new clients adhere to Know Your Customer (KYC) regulations and policies by verifying their identity and assessing potential risks. This includes collecting, reviewing, and verifying documents, conducting due diligence, and flagging any suspicious activity. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadiya @ 7898822545 Whatsapp Your CV @ 9721919721 Responsibilities: Data Collection and Verification: Gathering, reviewing, and verifying customer documentation like proof of identity and address. Due Diligence: Conducting thorough due diligence on new clients, including individuals, corporations, and institutional clients. Risk Assessment: Assessing client risk profiles, including screening for politically exposed persons (PEPs), sanctions, and adverse media. Compliance: Ensuring all KYC procedures comply with regulatory requirements and internal policies. Documentation: Maintaining accurate records of KYC procedures and client information. Communication: Liaising with internal teams and clients to address any KYC-related issues and ensure compliance. Continuous Improvement: Staying informed about changes in regulations and implementing improvements in KYC processes

Location: Noida Shift Timings: Flexible (Rotational Shifts) About the Role: We are seeking motivated and adaptable freshers to join our team in the Banking and Financial Services sector. This is an excellent opportunity for individuals looking to start their careers in a dynamic industry, with multiple process roles available, including research, remediation, keying, and data entry. Key Responsibilities: Conduct research and analysis to support various banking and financial processes. Perform tasks such as remediation, keying, data entry, or other activities depending on the process requirements, which may involve check adjustments, returns, exceptions, or other related areas. Ensure data confidentiality and integrity throughout the workflow. Work collaboratively with team members and other departments to meet project deadlines. Adapt to assigned tasks within the process as per business needs. Consistently meet performance metrics and quality standards. Training and Support: Comprehensive process-specific training will be provided to help you succeed in your role. Perks and Benefits: 2-way cab pick-up and drop-off facility for a stress-free commute. One complimentary meal provided during the shift. Exposure to multiple functional areas, enhancing your professional growth. Supportive work environment focused on learning and development.

In the above context, the RMrole is responsible to supervise the business delivery under Banca team and Tie Upsprimarily grow the business with profits, Channel Management - Managing Banks, NBFCs and other Micro Finance companies. Also liaising with Operations Product tower, Process Excellence group, Claims,Finance,legal, Business Intelligence, marketing Human Resource teams for the process. Ensuring that we'deliver best of our services to client as we'll as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Visit Branches Conduct Meetings Regular training of Bank employees regarding TAGIC Products. To maintain Renewal of Business Timely follow up with the clients. Tracking religiously in first week of every month. Driving Bank for retention first To maintain the Hygiene Proper QC and issuance of premium collected. Proactive in handling claims. Responsible for getting new Business. New LOBs, New product customized for Banking products. Stakeholder interfaces Internal clients Operations (BOPsCOPs) - for the issuance ,endorsement, Banking operations etc Under writing Team - for Quotations Human Resources - to know queries regarding the talent pool accordingly Claims Team - Regularly for the claim settlements External clients Banks and NBFCs End customers

In the above context, the RMrole is responsible to supervise the business delivery under Banca team and Tie Upsprimarily grow the business with profits, Channel Management - Managing Banks, NBFCs and other Micro Finance companies. Also liaising with Operations Product tower, Process Excellence group, Claims,Finance,legal, Business Intelligence, marketing Human Resource teams for the process. Ensuring that we'deliver best of our services to client as we'll as to banks. Key Accountabilities/ Responsibilities Responsible for Achieving overall Gross Written Premium Team Management. Channel Relationship. Visit Branches Conduct Meetings Regular training of Bank employees regarding TAGIC Products. To maintain Renewal of Business Timely follow up with the clients. Tracking religiously in first week of every month. Driving Bank for retention first To maintain the Hygiene Proper QC and issuance of premium collected. Proactive in handling claims. Responsible for getting new Business. New LOBs, New product customized for Banking products. Stakeholder interfaces Internal clients Operations (BOPsCOPs) - for the issuance ,endorsement, Banking operations etc Under writing Team - for Quotations Human Resources - to know queries regarding the talent pool accordingly Claims Team - Regularly for the claim settlements External clients Banks and NBFCs End customers

LT Finance Limited is looking for ML OFFICER to join our dynamic team and embark on a rewarding career journey. Develop, implement, and optimize machine learning models to address organizational needs Collaborate with data scientists, engineers, and business teams to design solutions aligned with strategic goals Ensure scalability and performance of ML algorithms in production environments Analyze complex datasets to extract insights and identify patterns for predictive analytics Monitor and evaluate the performance of ML systems, making adjustments to improve accuracy and reliability Research and implement new methodologies, tools, and frameworks to advance the organization's ML capabilities Provide technical expertise and mentorship to junior team members on machine learning best practices Communicate technical concepts and findings to non-technical stakeholders effectively Ensure compliance with ethical and legal standards in the deployment of ML models Stay updated with advancements in AI/ML technologies to keep the organization at the forefront of innovation

LT Finance Limited is looking for ML OFFICER to join our dynamic team and embark on a rewarding career journey. Develop, implement, and optimize machine learning models to address organizational needs Collaborate with data scientists, engineers, and business teams to design solutions aligned with strategic goals Ensure scalability and performance of ML algorithms in production environments Analyze complex datasets to extract insights and identify patterns for predictive analytics Monitor and evaluate the performance of ML systems, making adjustments to improve accuracy and reliability Research and implement new methodologies, tools, and frameworks to advance the organization's ML capabilities Provide technical expertise and mentorship to junior team members on machine learning best practices Communicate technical concepts and findings to non-technical stakeholders effectively Ensure compliance with ethical and legal standards in the deployment of ML models Stay updated with advancements in AI/ML technologies to keep the organization at the forefront of innovation

LT Finance Limited is looking for ML OFFICER to join our dynamic team and embark on a rewarding career journey. Develop, implement, and optimize machine learning models to address organizational needs Collaborate with data scientists, engineers, and business teams to design solutions aligned with strategic goals Ensure scalability and performance of ML algorithms in production environments Analyze complex datasets to extract insights and identify patterns for predictive analytics Monitor and evaluate the performance of ML systems, making adjustments to improve accuracy and reliability Research and implement new methodologies, tools, and frameworks to advance the organization's ML capabilities Provide technical expertise and mentorship to junior team members on machine learning best practices Communicate technical concepts and findings to non-technical stakeholders effectively Ensure compliance with ethical and legal standards in the deployment of ML models Stay updated with advancements in AI/ML technologies to keep the organization at the forefront of innovation

LT Finance Limited is looking for ML OFFICER to join our dynamic team and embark on a rewarding career journey. Develop, implement, and optimize machine learning models to address organizational needs Collaborate with data scientists, engineers, and business teams to design solutions aligned with strategic goals Ensure scalability and performance of ML algorithms in production environments Analyze complex datasets to extract insights and identify patterns for predictive analytics Monitor and evaluate the performance of ML systems, making adjustments to improve accuracy and reliability Research and implement new methodologies, tools, and frameworks to advance the organization's ML capabilities Provide technical expertise and mentorship to junior team members on machine learning best practices Communicate technical concepts and findings to non-technical stakeholders effectively Ensure compliance with ethical and legal standards in the deployment of ML models Stay updated with advancements in AI/ML technologies to keep the organization at the forefront of innovation

LT Finance Limited is looking for ML OFFICER to join our dynamic team and embark on a rewarding career journey. Develop, implement, and optimize machine learning models to address organizational needs Collaborate with data scientists, engineers, and business teams to design solutions aligned with strategic goals Ensure scalability and performance of ML algorithms in production environments Analyze complex datasets to extract insights and identify patterns for predictive analytics Monitor and evaluate the performance of ML systems, making adjustments to improve accuracy and reliability Research and implement new methodologies, tools, and frameworks to advance the organization's ML capabilities Provide technical expertise and mentorship to junior team members on machine learning best practices Communicate technical concepts and findings to non-technical stakeholders effectively Ensure compliance with ethical and legal standards in the deployment of ML models Stay updated with advancements in AI/ML technologies to keep the organization at the forefront of innovation

LT Finance Limited is looking for ML OFFICER to join our dynamic team and embark on a rewarding career journey. Develop, implement, and optimize machine learning models to address organizational needs Collaborate with data scientists, engineers, and business teams to design solutions aligned with strategic goals Ensure scalability and performance of ML algorithms in production environments Analyze complex datasets to extract insights and identify patterns for predictive analytics Monitor and evaluate the performance of ML systems, making adjustments to improve accuracy and reliability Research and implement new methodologies, tools, and frameworks to advance the organization's ML capabilities Provide technical expertise and mentorship to junior team members on machine learning best practices Communicate technical concepts and findings to non-technical stakeholders effectively Ensure compliance with ethical and legal standards in the deployment of ML models Stay updated with advancements in AI/ML technologies to keep the organization at the forefront of innovation

LT Finance Limited is looking for ML OFFICER to join our dynamic team and embark on a rewarding career journey. Develop, implement, and optimize machine learning models to address organizational needs Collaborate with data scientists, engineers, and business teams to design solutions aligned with strategic goals Ensure scalability and performance of ML algorithms in production environments Analyze complex datasets to extract insights and identify patterns for predictive analytics Monitor and evaluate the performance of ML systems, making adjustments to improve accuracy and reliability Research and implement new methodologies, tools, and frameworks to advance the organization's ML capabilities Provide technical expertise and mentorship to junior team members on machine learning best practices Communicate technical concepts and findings to non-technical stakeholders effectively Ensure compliance with ethical and legal standards in the deployment of ML models Stay updated with advancements in AI/ML technologies to keep the organization at the forefront of innovation

LT Finance Limited is looking for ML OFFICER to join our dynamic team and embark on a rewarding career journey. Develop, implement, and optimize machine learning models to address organizational needs Collaborate with data scientists, engineers, and business teams to design solutions aligned with strategic goals Ensure scalability and performance of ML algorithms in production environments Analyze complex datasets to extract insights and identify patterns for predictive analytics Monitor and evaluate the performance of ML systems, making adjustments to improve accuracy and reliability Research and implement new methodologies, tools, and frameworks to advance the organization's ML capabilities Provide technical expertise and mentorship to junior team members on machine learning best practices Communicate technical concepts and findings to non-technical stakeholders effectively Ensure compliance with ethical and legal standards in the deployment of ML models Stay updated with advancements in AI/ML technologies to keep the organization at the forefront of innovation

LT Finance Limited is looking for ML OFFICER to join our dynamic team and embark on a rewarding career journey. Develop, implement, and optimize machine learning models to address organizational needs Collaborate with data scientists, engineers, and business teams to design solutions aligned with strategic goals Ensure scalability and performance of ML algorithms in production environments Analyze complex datasets to extract insights and identify patterns for predictive analytics Monitor and evaluate the performance of ML systems, making adjustments to improve accuracy and reliability Research and implement new methodologies, tools, and frameworks to advance the organization's ML capabilities Provide technical expertise and mentorship to junior team members on machine learning best practices Communicate technical concepts and findings to non-technical stakeholders effectively Ensure compliance with ethical and legal standards in the deployment of ML models Stay updated with advancements in AI/ML technologies to keep the organization at the forefront of innovation

LT Finance Limited is looking for BRANCH PROCESS MANAGER to join our dynamic team and embark on a rewarding career journey. Process Analysis:Identify and document existing processes within the organization Analyze processes to understand their efficiency, effectiveness, and potential areas for improvement Process Improvement:Design and implement improvements to streamline processes, reduce waste, and enhance productivity Introduce best practices, automation, and technology to optimize processes Standard Operating Procedures (SOPs):Develop and maintain standardized operating procedures to ensure consistency and quality in processes Train and educate employees on SOPs to ensure compliance Data and Performance Metrics:Define key performance indicators (KPIs) to measure the success and effectiveness of processes Collect and analyze data to track performance and identify areas for improvement Quality Assurance:Ensure that processes align with quality standards, regulatory requirements, and industry best practices Implement quality control measures and conduct audits as needed Team Collaboration:Collaborate with cross-functional teams to gather input, feedback, and insights related to processes Facilitate communication and cooperation among various departments Change Management:Manage and guide employees through process changes and improvements Address resistance and provide support for the adoption of new processes

LT Finance Limited is looking for BRANCH PROCESS MANAGER to join our dynamic team and embark on a rewarding career journey. Process Analysis:Identify and document existing processes within the organization Analyze processes to understand their efficiency, effectiveness, and potential areas for improvement Process Improvement:Design and implement improvements to streamline processes, reduce waste, and enhance productivity Introduce best practices, automation, and technology to optimize processes Standard Operating Procedures (SOPs):Develop and maintain standardized operating procedures to ensure consistency and quality in processes Train and educate employees on SOPs to ensure compliance Data and Performance Metrics:Define key performance indicators (KPIs) to measure the success and effectiveness of processes Collect and analyze data to track performance and identify areas for improvement Quality Assurance:Ensure that processes align with quality standards, regulatory requirements, and industry best practices Implement quality control measures and conduct audits as needed Team Collaboration:Collaborate with cross-functional teams to gather input, feedback, and insights related to processes Facilitate communication and cooperation among various departments Change Management:Manage and guide employees through process changes and improvements Address resistance and provide support for the adoption of new processes

Job Description : Role: Functional Consultant Core Banking Location: Erode About Us At PSPL Soft, we dont just deliver software—we enable digital transformation for banks. With deep roots in Core Banking Systems and a passion for innovation, we empower financial institutions across the globe with scalable, secure, and sophisticated banking solutions. Who We’re Looking For A seasoned banking professional ready to step into the world of IT—not to code, but to connect. If you’ve spent 5+ years in branch banking and know your way around customer onboarding, KYC, transactions, treasury, and branch ops like the back of your hand, and you’re ready to bridge the gap between business and technology—this is your cue. Key Responsibilities Act as the bridge between client business teams and internal technical teams by understanding, translating, and documenting business requirements. Provide domain expertise in branch banking operations, including customer service workflows, teller operations, loan processing, and regulatory compliance. Support solution design by mapping client needs to technical specs—working closely with software engineers and product managers. Participate in client meetings, solution demos, and Test Cycles—ensuring functional needs are met to the tee. Serve as a domain trainer and guide to internal teams when needed, helping them stay aligned with real-world banking use cases. Must-Have Qualifications 5+ years of experience in retail/branch banking operations in a public or private sector bank. Deep functional knowledge in customer journeys, banking products (savings, loans, deposits), and day-to-day branch operations. Strong communication skills. A keen interest in technology and a desire to transition into a consulting or analyst role. Ability to work across teams, cultures, and time zones. Good to Have Exposure to Core Banking systems (like Finacle, Flexcube, etc.) Experience participating in banking transformation or digitalization projects Basic understanding of software lifecycle, requirement gathering, UAT, and business documentation Why Join PSPL Soft? Work on cutting-edge banking transformation projects Onsite exposure – explore opportunities in emerging financial markets Work with cross-functional tech and domain teams Be a domain voice in a growing IT landscape Ready to Make the Leap? If you’re a banker who understands the pulse of customer service and the gears of branch operations—and you’re hungry to step into the world of IT consulting—then we want you. Apply now. Let’s redefine banking—from inside the branch to the heart of code.

The Service Delivery Ambassador Cash is responsible for managing day-to-day branch operations with a strong focus on customer service, compliance, and risk management. The role includes handling customer transactions, cross-selling bank products, ensuring adherence to audit and compliance guidelines, and contributing to business growth by nurturing existing relationships and generating leads. Key Responsibilities: 1. Branch Operations, Compliance & Risk Management: Authenticate customer identity through signature verification and valid ID documentation before transaction processing. Ensure customer verification via phone or in-person contact as per internal norms and operating procedures. Report suspicious activities, operational deviations, or irregularities to the Branch Operations Manager / Branch Manager. Track and update inventory and deliverables in designated registers, with joint sign-off with BOM at day-end. Process customer service requests in a timely and efficient manner. Maintain organized records by filing vouchers, forms, and service requests appropriately. 2. Sales & Business Development: Meet cross-sell targets including Life Insurance (LI), General Insurance (GI), bill payments, and digital banking (Mobile & Internet Banking). Achieve Fixed Deposit (FD) mobilization targets. Generate and follow up on leads for asset products, fee-based services, Demat accounts, and other banking products. Build and strengthen relationships with mapped customers to enhance wallet share and customer retention. 3. Capability Building: Complete all mandatory training and development programs as scheduled. Obtain and maintain required certifications (AMFI, IRDA, NCFM, etc.). Continuously upgrade knowledge by reviewing relevant circulars, compliance updates, and operational manuals. 4. Audit & Compliance Adherence: Ensure strict adherence to regulatory, audit, and compliance standards. Maintain availability of updated brochures, forms, and marketing materials at the customer service desk. Participate in regular internal checks and audits to uphold operational integrity. Key Skills & Competencies: Customer-Centric Attitude Strong Knowledge of Banking Operations Good Communication & Interpersonal Skills Understanding of Regulatory & Compliance Frameworks Ability to Cross-Sell & Upsell Banking Products Attention to Detail & Accuracy in Documentation

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate – Banking – Financial Crime & Fraud! Your role will be responsible for opening, amending, reviewing exciting clients according to established policies and procedures. Responsibilities • Drafting appropriate client due diligence / transaction monitoring / regulatory requests responses • Carrying out conflicts searches, assessing the results and advising on implementing safeguards. • Developing and maintaining a good understanding of anti-money laundering and financial crime legislation, and a comprehensive understanding of client due diligence requirements. • Manage MIS activities and data collation • Maintaining a good knowledge of potential red flags regarding the client and work types across customer landscape and the jurisdictions within geography. • Work towards driving process improvements and initiatives Qualifications Minimum qualifications • Graduate: B. Com / BBA • Experience in Banking/AML & KYC Domain Preferred qualifications • Relevant work experience, preferably in Banking/ ITES Industry. • Good analytical and problem-solving skills • Prior experience in Banking or Insurance • Ability to communicate verbally and through emails with businesses Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform analytical and operational processes. Entry-level position with limited requirements for licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a close degree of supervision. Functional Knowledge Has basic skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives close supervision and guidance. For consistency, methods and tasks are described in detail. Leadership Has no supervisory responsibilities. Problem Solving Ability to problem solve, self-guided. Has limited opportunity to exercise discretion. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Receives, processes, and ensures document classification are completed and transmitted to clients. May require outbound correspondence from the client to be processed. Receives documents from both electronic and hard copy forms for processing. Sorts, images, documents, files, and archives by form type. Identifies documents and their purpose; creating a database of information. Classifies documents based on contract requirements. Captures information based on client requirements. Verifies data from automated data extraction tools. Ensures transmission of processed data to the appropriate next level. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency in a range of processes or procedures through job-related training and experience. Completes a variety of atypical assignments. Works within defined processes and procedures to find the appropriate approach for new assignments. Acts as an informal resource for colleagues with less experience. Completes work with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Uses discretion to modify work practices and processes to improve efficiency and achieve results. Leadership May provide informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for clients and end-users. Interpersonal Skills Clearly and effectively exchanges information and ideas. Responsibility Statements Completes more complex validations, application of logical and analytical skills. Makes choices on finalizing, approving, or rejecting documents/cases. Follows up on inquiries to update additional data requirements. Acts as Subject Matter Expert. Mentors new hires and provides training support. Performs complex tasks according to client guidelines. Identifies adverse events and reports to the client. Completes work with limited supervision. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Business Expertise Integrates teams for the best outcome and achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives regular, but moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve without supervisory approval. Evaluates and selects solutions from established operating procedures. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Captures and validates more complex data. Pre-adjudicates documents and corrects data. Researches and examines issues and ensures information is available for next steps. Conducts extra searches to extract accurate data and inputs the same. Completes assignments using multiple source documents to verify data. Follows up on pending research documents. Returns electronic data forms to the customer for additional information. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform analytical and operational processes. Entry-level position with limited requirements for licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a close degree of supervision. Functional Knowledge Has basic skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives close supervision and guidance. For consistency, methods and tasks are described in detail. Leadership Has no supervisory responsibilities. Problem Solving Ability to problem solve, self-guided. Has limited opportunity to exercise discretion. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Receives, processes, and ensures document classification are completed and transmitted to clients. May require outbound correspondence from the client to be processed. Receives documents from both electronic and hard copy forms for processing. Sorts, images, documents, files, and archives by form type. Identifies documents and their purpose; creating a database of information. Classifies documents based on contract requirements. Captures information based on client requirements. Verifies data from automated data extraction tools. Ensures transmission of processed data to the appropriate next level. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform analytical and operational processes. Entry-level position with limited requirements for licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a close degree of supervision. Functional Knowledge Has basic skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives close supervision and guidance. For consistency, methods and tasks are described in detail. Leadership Has no supervisory responsibilities. Problem Solving Ability to problem solve, self-guided. Has limited opportunity to exercise discretion. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Receives, processes, and ensures document classification are completed and transmitted to clients. May require outbound correspondence from the client to be processed. Receives documents from both electronic and hard copy forms for processing. Sorts, images, documents, files, and archives by form type. Identifies documents and their purpose; creating a database of information. Classifies documents based on contract requirements. Captures information based on client requirements. Verifies data from automated data extraction tools. Ensures transmission of processed data to the appropriate next level. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs tasks based on established procedures. Uses data organizing and coordination skills to support the business and perform technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Proposes enhancements to work procedures and practices to improve efficiency. Leadership Serves as a team lead. Allocates work to team members, as appropriate. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to problems based on existing challenges or procedures. Interpersonal Skills Effectively exchanges information and ideas. Uses tact when working with others. Responsibility Statements Manages more complex tasks that are escalated due to issues. Acts as a domain expert. Ensures TAT is met for all volumes assigned to respective shifts through proper planning. Ensures quality and volume is met during shifts. Coordinates appropriate staffing and interviews candidates. Collaborates with supervisors on key performance measures set by the client. Facilitates work allocation. Tracks/monitors daily and monthly reporting. Participates in progress improvement without impacting the quality of work. Communicates with teams and managers to provide work status. Participates in meetings with internal teams and external clients. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Developed proficiency in a range of processes or procedures through job-related training and experience. Completes a variety of atypical assignments. Works within defined processes and procedures to find the appropriate approach for new assignments. Acts as an informal resource for colleagues with less experience. Completes work with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided. Uses discretion to modify work practices and processes to improve efficiency and achieve results. Leadership May provide informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for clients and end-users. Interpersonal Skills Clearly and effectively exchanges information and ideas. Responsibility Statements Completes more complex validations, application of logical and analytical skills. Makes choices on finalizing, approving, or rejecting documents/cases. Follows up on inquiries to update additional data requirements. Acts as Subject Matter Expert. Mentors new hires and provides training support. Performs complex tasks according to client guidelines. Identifies adverse events and reports to the client. Completes work with limited supervision. Performs other duties as assigned. Complies with all policies and standards.