Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurugram
>
NTT DATA, Inc.
>
Banking Operations Associate

Banking Operations Associate

NTT DATA, Inc.

1 - 2 years

1 - 5 Lacs

gurugram

Posted:1 month ago| Platform:

Apply

Skills Required

customer service credit card operations banking operations credit cards finance antivirus arcsight soc ip information security siem financial services malware analysis ohsas 18001 regulations chargeback sailpoint ids logging factory act esm

Work Mode

Work from Office

Job Type

Full Time

Job Description

"Position Overview:

Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.

Position: Joint Recovery Processing / Chargeback AnalystPosition Status: Full Time Work from OfficeHours of Work: Monday Sunday 7:00am 7:00pm ESTDepartment: Presidents Choice FinancialRate of Pay:

Responsibilities:

Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes
Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle
Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met
Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate
Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback
Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team
Report on each fraud type as required
Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards
Proactively manage and investigate potential fraud cases
Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases
Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable
Co-operate with law enforcement agencies
Report customer feedback by adhering to established escalation matrix
Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill
Mentor new employees on procedures and systems related to chargeback lifecycle
Adhere to Quality Standard Guides defined by the client
Adhere to requirements and controls in relation to PCI standards
Adhere to all service level agreements outlined by the client
Actively participate in team meetings, one on ones and coaching
Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards

Requirements:

Demonstrated analytical and problem-solving skills
Proficient in Microsoft Suite Applications
Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability
Willingness to pursue continuous learning and self development
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others
Demonstrated ability to implement change efforts
Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills interpersonal skills are essential
Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations
Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset
Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset"

More Jobs at NTT DATA, Inc.

NTT Data - Walk-in Interview - Hiring Freshers For Voice process

Chennai

Experience: Not specified

INR 0 - 2 Lacs

Senior Associate Software Development Engineer

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Security Managed Services Engineer (L2)

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

NTT DATA, Inc.

IT Services and IT Consulting

Tokyo Plano

Login to

Please Verify Your Phone or Email

Confirm Action

Banking Operations Associate