Banking Advisor

1 - 4 years

1 - 6 Lacs

Bengaluru

Posted:8 hours ago| Platform: Naukri logo

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Skills Required

Banking Voice Voice Support Customer Service Customer Support International Banking International Process International Voice Voice International Voice Process International BPO UK Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

International Banking Support Requirements: - Any Graduates can apply. - Excellent Communication in English is Mandatory - Minimum of 1 year of BPO experience is Mandatory - Candidates who can join Immediately. Job summary: International Banking Domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. You will be expected to manage customer concerns, provide product/service information, troubleshoot issues, and ensure high customer satisfaction. Key Responsibilities : Handle inbound calls from customers. Provide accurate information regarding products, services, billing, and technical issues. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Document customer interactions in the CRM system, ensuring all details are captured accurately. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. Shifts: Day Shift 5 days work 2 days OFF Salary: Up to 6 LPA Interested can candidates can contact to - 6360912462 or Send your CV to aswin@yourpitchh.com

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