Banker-Customer Experience

Job Requirements

Job Title: Banker-Customer ExperienceCompany Name: IDFC FIRST BankJob Type: Full-TimeJob Category: Branch Operations & Branch Customer ServiceDepartment: Retail Banking > Branch Banking > BranchLocation: Goa, IndiaIDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as a Banker-Customer Experience. As a Banker-Customer Experience, you will be responsible for providing exceptional customer service and ensuring a positive banking experience for our clients at our branch in Goa, India.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner
• Understand and address customer needs and inquiries, providing appropriate solutions and recommendations
• Process transactions accurately and efficiently, including deposits, withdrawals, and account inquiries
• Promote and cross-sell bank products and services to meet customer needs and goals
• Maintain a thorough knowledge of bank policies, procedures, and products
• Collaborate with team members to achieve branch goals and targets
• Ensure compliance with all banking regulations and security procedures
• Continuously strive to improve customer satisfaction and loyalty
  

Qualifications

• Bachelor's degree in Business, Finance, or related field preferred
• Minimum of 2 years of experience in customer service or banking industry
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and banking software
• Knowledge of banking regulations and procedures
• Excellent problem-solving and decision-making abilities
• Willingness to work flexible hours, including weekends and holidays
  

We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and have a strong understanding of banking operations, we encourage you to apply for the position of Banker-Customer Experience at IDFC FIRST Bank.