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Back Office Operations

Back Office Operations

Transunion

2 - 5 years

4 - 8 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

customer support operations excel compliance analytical product sales management customer experience ms office financial services back office operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

TransUnions Job Applicant Privacy Notice

What Well Bring:

The position will work with onshore and GCC resources that are providing client -facing support for emails, file uploadquestions and act as a point of contact for Sales, Product and IT in handling customer inquiries.

What Youll Bring:

Maintain an understanding of the customers business and joint programs/processes.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all.
policies and procedures.
Deliver reporting on email supports metrics.
Collaborate with Implementations team to ensure compliance to all customer requirements.
Ensure compliance to response timeframes and collaborate with stakeholders for all processes.
Effectively manage tasks in support of multiple customers in tandem, while maintaining deadlines.
Works with QA and Team Lead to improve individual performance based on feedback and coaching, to ensure that a high-quality work product is delivered to Sontiq customers.
Performs other duties as assigned.

Impact Youll Make:

2+ years experience in client and/or customer experience role.
Ability to analyze reports and transform into meaningful value for customer.
Experience working in the Financial services and employee benefits industry is preferred.
The ideal candidate will have the ability to not only understand unique customer workflows, but also assist in building efficiencies.
Organizational and documentation skills.
Demonstrated computer and technical skills with proficiency in Microsoft Office Suite, particularly MS Excel.
Strong communication skills; written, oral, and presentation skills.
Demonstrate urgency, commitment to quality and a high level of personal accountability for all deliverables.
Positive attitude and willingness to do whatever it takes to support team goals.
Ability to prioritize demands and timelines through analytical and problem-solving capabilities.
Comfortable establishing new processes, unafraid of challenging the status quo.
Ability to prioritize effectively, multitask, and manage time appropriately.
Must demonstrate ability to be persuasive, passionate and understanding.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep I, Customer Support Operations

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Back Office Operations