Back Office Executive

Experience – Fresh or 1-2 years relevant work. Essentials: Fluent in English writing & Speaking Sound knowledge of Microsoft office including Word, Excel, PowerPoint, Paint, etc. Good speed in typing and computer operation. Cordial behavior and interpersonal skill to gather and collect data or information needed regularl. Responsibilities: Maintain organized customers’ records and report month-end goal setting to the senior management team. Master customer list – Total, global, country wise, region wise, etc. Master list of customer history records like accessories, software, etc. Master list of CMM users with detail contacts and tracking their further positions. Master List of artefacts and periodic audit reports. Master document 16 Digit and updation. Arrange for creation and distribution of presentations and supporting documents to help senior team for daily, weekly, Monthly MIS, ISO MRM meetings etc. Daily complaints status update Daily installation status update Customer visits status update and analysis AMC, Warranty, Emergency, etc. Support senior management by completing emails, documents, data and keeping customers informed as instructed. Email drafting Letter drafting Technical documents Data input & analysis reports. Frequent and time to time changes and update with record tracking. Complete preparation, edition, follow-ups tracking of ISO documentations. Organization – Department structure. Review and modifying Quality Manual ML1 to ML6 Listing. SWOT Analysis Risk Analysis Process Mapping Documented Procedures Work Instructions Forms and Formats. CAPA Record Root Cause Analysis. Objective Status and support documents. Customer feedback and Analysis. NC reports. Monthly MIS Presentation Six Monthly MRM Presentation. Customer / Service satisfaction index. Training and Competency of department Effectiveness records Continual improvements Flexibility on urgencies & situations by assist senior management with any additional work as needed Follow ups Repeated works In time assignment completion Summary reports on reading and overview of internally or externally documents. Job Type: Full-time Pay: ₹9,563.63 - 29,110.28 per month Benefits: Health insurance Provident Fund Work Location: In person

Job Type: Full-time

Pay: ₹9,563.63 - ₹29,110.28 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person