Back Office Executive

• To know and develop proficiency in handling internal company software platforms i.e. CRM, Service Track and any other systems that may be introduced.
• Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
• Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
• Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
• Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.

Manage service documentation and ensure all customer/technician’s feedback are followed up with actions

• Ensure all service data from SR and check list work order , service orders and other sources is updated accurately into business systems in timely manner
• Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.
• Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.
• Reviews and provides service compliance updates daily.
• Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs
• Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.
• Work with management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
• Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies
• Any unresolved issues should be quickly elevated to the next level of management for prompt resolution

Any other similar duties as and when specified by the manager

Job Type: Full-time

Pay: ₹17,847.47 - ₹22,669.04 per month

Benefits:

• Health insurance

Work Location: In person