Back office com accounts

A "pest control back office com accounts" job description typically involves managing the administrative and financial aspects of a pest control company from the back office, including tasks like customer account management, billing, invoice generation, payment processing, data entry, and maintaining accurate customer records, often utilizing a customer relationship management (CRM) system, while coordinating with field technicians and sales teams to ensure smooth service delivery. Key responsibilities may include:

• Customer Account Management:
• Creating and maintaining customer profiles in the CRM system.
• Scheduling pest control services based on customer requests and technician availability.
• Handling customer inquiries regarding service plans, pricing, and billing.
• Updating customer information with new contact details or service changes.
• Billing and Invoicing:
• Generating invoices for completed pest control services according to customer contracts.
• Tracking outstanding payments and following up on overdue invoices.
• Processing customer payments and updating account balances.
• Data Entry and Reporting:
• Entering customer details, service details, and treatment information into the CRM system.
• Generating reports on sales performance, customer retention, and service delivery.
• Maintaining accurate records of inventory and chemical usage.
• Coordination with Field Teams:
• Communicating service schedules and customer details to pest control technicians.
• Following up with technicians to ensure timely completion of services.
• Addressing customer concerns related to service quality.
• Compliance and Administration:
• Maintaining compliance with industry regulations and licensing requirements.
• Handling administrative tasks such as filing, data backup, and office supplies management.

Required skills:

• Strong computer proficiency, including CRM software usage
• Excellent communication and customer service skills
• Attention to detail and ability to maintain accurate records
• Organizational skills and ability to prioritize tasks
• Basic understanding of pest control practices and terminology

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹26,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person