Job
Description
The Sales Executive is responsible for generating new business opportunities, maintaining relationships with existing clients, and achieving sales targets. The role involves identifying and contacting potential customers, presenting products or services, negotiating terms, and closing deals. The Sales Executive will also be tasked with market research and ensuring customer satisfaction. Key Responsibilities: ● Relationship Management: Build and maintain strong relationships with current and prospective customers/ dealers, addressing their needs and ensuring continued business. ● Customer Interaction: Respond promptly to customer inquiries via phone, email, live chat, and social media.Provide accurate information regarding products, services, and policies. Resolve customer complaints and issues efficiently and courteously. ● Customer Service: Address customer queries, complaints, and feedback in a timely and professional manner. ● Problem Solving: Identify and assess customers’ needs to achieve satisfaction. Troubleshoot and resolve product or service problems by clarifying the customer’s complaint, determining the cause, and selecting the best solution. ● Order Management: Assist customers with placing orders, processing returns, and handling exchanges. Ensure orders are processed accurately and within the designated time frame. ● Documentation: Maintain detailed and accurate records of customer interactions, transactions, and feedback. Prepare reports on customer interactions and issues. ● Product Knowledge: Stay updated on product knowledge and company offerings. Provide product recommendations and information to customers. ● Collaboration : Work closely with other departments such as Sales, Marketing, and Logistics to ensure customer satisfaction.Provide feedback to the team and suggest improvements to enhance the customer experience. Required Skills and Qualifications: ● MBA Freshers / Proven sales experience (1-3 years) in a relevant industry (B2C). ● Excellent communication skills in English with a Pro active attitude. ● Strong customer focus with the ability to understand client needs. ● Ability to work independently and as part of a team. ● Goal-oriented with strong discipline and follow through ● Familiarity with CRM software and sales tracking tools. ● Familiarity with MS excel & Emails ● Bachelor’s degree in business, marketing, or a related field (preferred). Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Compensation Package: Performance bonus Schedule: Day shift Morning shift Language: English (Required) Work Location: In person Speak with the employer +91 8956653261
