B2C Operations Executive – Domestic & International Travel

Key Responsibilities

• Handle post-sales operations for domestic and international holiday bookings.
• Coordinate with airlines, hotels, DMCs, transport providers, and activity partners.
• Issue vouchers, invoices, and travel documents for confirmed bookings.
• Ensure all services are booked, reconfirmed, and delivered on time.
• Manage visa assistance, insurance, and foreign exchange coordination when required.
• Handle customer queries, amendments, and special requests promptly.
• Maintain accurate records of bookings and payments.
• Work closely with the sales team to ensure customer satisfaction

Requirements

• 1–3 years of experience in travel operations (B2C preferred).
• Knowledge of domestic and international destinations.
• Strong coordination and multitasking skills.
• Good communication and problem-solving abilities.
• Graduate in Travel/Tourism or a related field preferred.