B2C Operations Executive – Domestic & International Travel

Key Responsibilities

• Handle

  post-sales operations

  for domestic and international holiday bookings.
• Coordinate with

  airlines, hotels, DMCs, transport providers, and activity partners

  .
• Issue

  vouchers, invoices, and travel documents

  for confirmed bookings.
• Ensure all services are

  booked, reconfirmed, and delivered on time

  .
• Manage

  visa assistance, insurance, and foreign exchange

  coordination when required.
• Handle

  customer queries, amendments, and special requests

  promptly.
• Maintain accurate

  records of bookings and payments

  .
• Work closely with the sales team to ensure

  customer satisfaction

  .

Requirements

• 1–3 years of experience

  in travel operations (B2C preferred).
• Knowledge of

  domestic and international destinations

  .
• Strong coordination and multitasking skills.
• Good communication and problem-solving abilities.
• Graduate in Travel/Tourism or a related field preferred.