AWS Administrator /Avaya Aura CC

Role: AWS Administrator /Avaya Aura CC

Experience: 4 Year +

Location: Noida

Note: We Need Immediate Joiner, if you Are Interested So Share me your Profile.

Email-(ayush.chaudhary@Innovaesi.com)

Manage and Maintain CCP:

•AWS Management Console: For provisioning and management of the Amazon Connect instance.

•Amazon CloudWatch: For monitoring and logging performance and activity metrics.

•AWS Identity and Access Management (IAM): For managing user permissions and access control.

Microservices Integration

•AWS Lambda: For executing backend code in response to events.

•AWS Step Functions: For coordinating microservices into serverless workflows.

Amazon Lex Management

•Amazon Lex: For building conversational interfaces using voice and text.

•AWS Lambda: For backend integration and handling fulfillment logic.

•Amazon Cognito: For user authentication and authorization.

Amazon Kinesis Management

•Amazon Kinesis Data Streams: For real-time data streaming.

•AWS Lambda: For processing data in real-time.

AWS Contact Lens Management

•AWS Contact Lens: For analyzing customer conversations with machine learning.

•Amazon Transcribe: For converting speech to text.

•Amazon Comprehend: For natural language processing and sentiment analysis.

•Amazon S3: For storing conversation transcripts and analysis results.

Secondary Skill : Knowledge of Avaya CC, Genesys Cloud Contact Center, NICE,

Role: Avaya Aura CC

Experience: 4 Year+

Location: Noida

i. Infrastructure –CM Server Management

ii. Application Enablement Services -AES -server management

iii. Session manager -Server management

iv. Elite ACD management

v.Basic & Advance Configuration

vi.Oracle Acme SBC Gateway Management

vii.Advance Call Routing & Queuing Strategies

viii.Avaya CTI Services

ix.Voice Call Detail Recording

x.IPT end point devices support for day-to-day issues

Secondary Skill : Knowledge of AWS Connect, Genesys Cloud Contact Center, NICE,