AVP - Operations

The job involves overseeing and managing End-to-End PPI Operations, including implementing automation and process enhancements for operational efficiency. You will be responsible for tracking key operational metrics such as transaction success rates, fraud detection, reconciliation accuracy, and settlement efficiency. Additionally, you will oversee Transaction Reconciliation & Settlement by ensuring daily reconciliation of PPI transactions, timely settlement of funds, and implementing automated reconciliation processes to minimize errors and operational risks. Your role will also involve Regulatory Compliance & Risk Management, where you will lead audits, regulatory reporting, and implement risk monitoring frameworks to detect fraud, unauthorized transactions, and compliance violations. In terms of Dispute Resolution & Customer Experience, you will be responsible for handling customer escalations, chargebacks, transaction disputes, and working with customer service teams to ensure timely resolution and service delivery improvements. You will drive Operational Efficiency & Process Optimization by ensuring smooth day-to-day PPI operations, identifying and implementing process improvements, and leveraging automation and digital solutions to streamline workflows. Moreover, you will lead Technology & Digital Transformation initiatives by driving system upgrades, fintech integrations, cybersecurity measures, and implementing digital innovations to enhance user experience and transaction efficiency. Stakeholder Management & Cross-Functional Coordination will also be a key aspect of the role, involving liaising with internal teams and acting as a bridge between business teams and regulatory authorities for operational execution. Minimum qualifications include any Graduate degree, with a strong understanding of PPI operations, regulatory compliance, risk management, and experience in managing high-volume transactions. Excellent communication skills and the ability to handle high-pressure situations are essential for this role. If you have a proven track record in managing PPI operations, regulatory audits, risk assessments, and stakeholder coordination, this role offers an opportunity to drive operational excellence and digital transformation in the PPI domain.,