Reporting to the VP, Operational Risk Programs & Assessment, this position will play a key role in managing certain Synchrony enterprise-wide operational risk assessment programs performed by both the first and second lines of defense. These programs are maintained to ensure the identification and assessment of the operational risks inherent in all material products, activities, processes, and systems across the organization.
Primary scope for this role includes oversight of the Risk Control Self-
Assessment (RCSA) Program and Proactive Risk Acceptance Process. This includes working closely with all Risk pillars, as well as first line partners including the Enterprise Process Governance Team and first line functional governance teams. The AVP of ORM Programs and RCSA will also be responsible for growing and executing the adoption of new monitoring, reporting, and oversight of Operational Risk Management programs. This individual will work directly with stakeholders from ORM to design and build enhanced RCSA standards, supporting maintenance of the company policies and procedures.
Key Responsibilities:
- Support the RCSA Program across Synchrony, in line with the RCSA Policy, including management and monitoring of the RCSA Standard implementation, to drive accurate, actionable, and efficient assessment of operational risk levels across Synchrony.
- Partner across all Risk pillars to support automation of RCSA 2nd line oversight and challenge with a goal of driving accurate risk and control inventories and assessments across Synchrony.
- Conduct analysis, and report on key trends from 2nd line oversight teams and support effective challenge of process owner self-assessment results, including escalation where necessary.
- Support RCSA reporting and monitoring processes to enhance transparency and visibility of RCSA results to various stakeholders, including senior leadership. This includes periodically designing needed reporting to ensure adherence to the RCSA Policy and Standard and to support ongoing monitoring.
- Assist with managing and enhancing the Risk Assessment process, including the Proactive Risk Acceptance process, at Synchrony to enable transparent decision-making for assessment and documentation of material risk outside normal business-as-usual exposure for processes, functions, products, or platforms.
- Partner with stakeholders to establish the roadmap for process and system enhancements to support efficient and effective operational risk programs (e.g., RCSA and Risk Acceptance)
- Coordinate with 1LOD and 2LOD teams on the governance of the Synchrony Process Universe requirements and implementation, including monitoring and change management.
- Perform other duties and/or special projects as assigned.
Required Skills/Knowledge:
- 6+ years of relevant experience in analytics with bachelors degree. Or else 8+ years of analytics experience in lieu of a degree
- Strong understanding of OCC s Heightened Standards
- Broad-based risk knowledge, ability to identify risks and controls
- 3+ years of experience with exposure to risk management within the consumer financial services industry
- 3+ years of experience collaborating with cross-functional teams
- 3+ years of successful work in a matrixed environment, leading projects and presenting results to senior leaders
- Knowledge or willingness to learn data visualization options and utilize for reporting and monitoring of risk aggregation across pillars
Desired Skills/Knowledge:
- Proven analytical skills with strong attention to detail.
- Ability to decipher complex data, identify patterns, and effectively present/communicate in a clear and concise manner.
- Proven ability to make decisions based on quantitative analysis and creative thinking.
- Use of personal influence and credibility to achieve organizational results by collaborating with cross-functional/cross-platform teams
- Ability to objectively identify risks, effectively challenge and communicate risks across pillars and across the organization
- Tableau experience in pulling reports and building dashboards
- Strong written and verbal communication skills
- Ability to build strong relationships with business partners
- Proven ability to influence senior management and initiate change
- Prior regulatory experience and/or experience in internal audit, testing, risk or in a governance function
- Proficiency in MS Office applications such as Word, Excel and PowerPoint
