AVP 1 - Finance and Accounts Operations BPO - Mumbai

Role & Responsibilities:

• The Senior Leadership role in Finance and Accounts Outsourcing is responsible for driving strategic initiatives, managing client relationships, ensuring operational excellence, and delivering financial and accounting services to global clients. The ideal candidate will have an extensive background in finance, accounting, and outsourcing operations, with at least 20 years of experience in progressively senior roles. This leader will possess proven expertise in managing large-scale projects, building high-performing teams, and delivering exceptional client value.

Key Responsibilities -

Strategic Leadership

• Define and execute the strategic vision for the finance and accounts outsourcing project, aligning with organizational goals.
• Identify and capitalize on opportunities for process improvements, cost optimization, and value addition to clients.
• Drive innovation through automation, technology adoption, and best practices in finance and accounting.

Client Relationship Management

• Build and maintain strong relationships with key clients, ensuring their satisfaction and addressing any concerns proactively.
• Understand client requirements and ensure the delivery of customized financial and accounting solutions.
• Act as a trusted advisor to clients, providing insights and recommendations to support their financial goals.

Operational Excellence

• Oversee the end-to-end delivery of finance and accounting services, ensuring adherence to SLAs and KPIs.
• Monitor project performance, identify risks, and implement mitigation strategies to ensure seamless operations.
• Ensure compliance with regulatory requirements, accounting standards, and company policies.

Team Leadership

• Lead, mentor, and motivate a high-performing team of finance and accounting professionals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Identify and address skill gaps through training, coaching, and professional development initiatives.

Financial Management

• Manage project budgets, forecasts, and financial performance to achieve profitability targets.
• Analyze financial data and provide insights to support decision-making for both clients and internal stakeholders.
• Drive cost-efficiency and resource optimization across the project.

Technology and Innovation

• Leverage technology platforms and tools to enhance the efficiency and accuracy of finance and accounting processes.
• Stay updated on industry trends and advancements in finance and accounts outsourcing.

Required Skills and Qualifications

• Educational Background
• Bachelors degree in Finance, Accounting, or a related field (Masters degree or MBA preferred).

Preferred candidate profile

• Excellent project management and organizational skills.
• Ability to work in a fast-paced, multicultural environment.
• Strong analytical and critical thinking abilities.
• Key Performance Indicators (KPIs)
• Client satisfaction scores and retention rates.
• Achievement of financial targets (revenue, profitability, cost savings).
• SLA and KPI adherence for project delivery.
• Employee engagement and retention within the team.
• Successful implementation of process improvements and automation initiatives.

*Interested candidates kindly share CV on abolis@hexaware.com*