Audiovisual Engineer

The MOCC Service Desk Analyst supports global audio and video conference meetings, handling hundreds of events daily in a high-paced environment. The role involves multitasking, resolving multimedia issues, and maintaining professionalism while working with cutting-edge technology.

Key Responsibilities

• Process multimedia requests such as Audio and Video Conferences/events.
• Resolve Audio Conference (AC), Video Conference (VC) and Zoom booking issues.
• Communicate effectively with a diverse group of clients.
• Set up, monitor and manage audio & video conferences remotely and onsite.
• Process email and ticket requests efficiently and in a timely manner.
• Act as an audio conference operator for high profile Operator Assisted calls.
• Act as an event coordinator for high profile Zoom Corporate/Roadshow events.
• Coordinate preventative maintenance and troubleshooting for AV infrastructure.

Must-Have Skills

• Strong verbal and written communication skills.
• Strong analytical skills and quality conscious.
• Technical proficiency in Audio and Video equipment & technology.
• Experience with Audio Visual products and Cloud Conferencing (Zoom).
• Ability to work well under pressure.
• Professionalism and sound judgment in task prioritization.
• Teamwork and client interaction skills.

Nice-to-Have Skills

• Experience with software-based web applications like Zoom, WebEx, Teams, and Service Now.
• At least 2 years of experience operating and troubleshooting multimedia/audiovisual hardware and software.