ATLAS IT Site Reliability Engineer

As an Operations Support Specialist at SAP, you will play a crucial role in the GCE ATLAS Customer care team, responsible for the End to End Operation for ATLAS Customers. Your primary focus will be on delivering frontline customer management and ensuring efficient management of the growing customer base. Here are the key responsibilities and qualifications required for this role: **Key Responsibilities:** - 4-7 years of experience working in an Operations support model, with knowledge on RISE with SAP being an added advantage - Experience in delivering frontline customer management, with strong knowledge in any one of Hyperscale's AWS, Azure, GCP - 3-5 years hands-on experience in ITIL Process including Incident, Service Request, and Change request - Project management experience in transition &/or service introduction is a plus, with strong technical knowledge in any one SAP Products - Understanding of common customer service tools and processes - Ability to communicate effectively with senior executives/management - Excellent analytical and problem-solving skills, with attention to detail and accuracy in financial data analysis and reporting - Ability to work independently and collaboratively in a team environment - Effective communication and interpersonal skills - Experience in a multinational or cross-cultural work environment **Qualifications Required:** - 4-7 years of experience working in Operations support model - Knowledge on RISE with SAP will be an added advantage - Experience in delivering frontline customer management - Strong Knowledge in anyone of Hyperscale's AWS, Azure, GCP - 3-5 years hands-on experience in ITIL Process which includes Incident, Service Request, and Change request - Project management experience in transition &/or service introduction is a plus - Strong technical Knowledge in any one SAP Products - Demonstrated understanding of common customer service tools and processes - Ability to communicate effectively with senior executives/management - Excellent analytical and problem-solving skills - Experience working in Provisioning - Attention to detail and accuracy in financial data analysis and reporting - Ability to work independently and collaboratively in a team environment - Effective communication and interpersonal skills - Experience in a multinational or cross-cultural work environment Join the GCE ATLAS Customer care team at SAP and be a part of a global team within one of the most dynamic units at SAP. If you are passionate about leveraging data and information to drive strategic initiatives, and are looking for an opportunity to make a meaningful impact, we encourage you to apply for the role.,