ATLAS IT Site Reliability Engineer

As an Operations Support Specialist within the GCE ATLAS Customer care team at SAP, you will play a crucial role in the end-to-end operation for ATLAS Customers. Your primary responsibility will be to ensure the overall delivery engagement for all customer-facing units in SAP Enterprise Cloud Services under one umbrella. You will work collaboratively in a dynamic and global team environment, focusing on leveraging data and information to drive strategic initiatives and make a meaningful impact. Your key responsibilities will include: - Utilizing your 4-7 years of experience in working within an Operations support model. - Demonstrating expertise in frontline customer management and possessing a strong knowledge of either Hyperscale's AWS, Azure, or GCP. - Applying your 3-5 years of hands-on experience in ITIL processes, including Incident, Service Request, and Change request management. - Managing projects related to transition and service introduction, with additional technical knowledge in SAP Products. - Exhibiting a deep understanding of common customer service tools and processes. - Effectively communicating with senior executives and management. - Showcasing exceptional analytical and problem-solving skills, particularly in financial data analysis and reporting. - Collaborating with the team to ensure accuracy and attention to detail in provisioning tasks. - Working independently and in a team environment, with strong communication and interpersonal skills. - Thriving in a multinational or cross-cultural work environment. At SAP, we offer a highly collaborative and caring team environment that values learning and development, individual contributions, and a variety of benefit options for you to choose from. If you are passionate about making a difference and are eager to contribute to a purpose-driven and future-focused organization, we encourage you to apply for the Operations Support Specialist role within the GCE ATLAS Customer care team at SAP. Join us at SAP, where we believe in unleashing all talents and creating a better and more equitable world for everyone. We are proud to be an equal opportunity workplace and an affirmative action employer, committed to providing accessibility accommodations to applicants with disabilities. If you are ready to bring out your best and be part of a team that helps the world run better, apply now and embark on a rewarding career journey with us. #ITT2 #SAPECSCareers,