Job
Description
Role Overview: As a Guest Services Manager at the property, your main responsibility will be to ensure the highest levels of hospitality and service are provided to guests. You will be managing the flow of questions and directing guests within the lobby, as well as supporting the tracking and resolution of service issues. Key Responsibilities: - Utilize interpersonal and communication skills to lead, influence, and encourage team members - Supervise and manage employees, understanding their positions well enough to perform duties in their absence - Manage day-to-day operations to ensure quality standards are met and customer expectations are exceeded - Develop specific goals and plans to prioritize, organize, and accomplish work effectively - Support handling complaints, settling disputes, and resolving grievances - Assist in energy conservation efforts by monitoring compliance during property tours - Support implementation of customer recognition/service programs and regular inspection tours - Ensure compliance with all policies, standards, and procedures, including emergency plans and loss prevention policies - Provide exceptional customer service that goes above and beyond for customer satisfaction and retention - Intervene in guest/employee situations as needed to maintain property integrity and guest satisfaction - Conduct human resource activities such as identifying developmental needs of others, coaching, mentoring, and setting performance standards - Provide information to supervisors, co-workers, and subordinates through various channels and maintain strong working relationships with all departments Qualifications Required: - High school diploma or GED with 1 year experience in guest services, front desk, or related area; OR - 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required Company Details: Marriott International is dedicated to being an equal opportunity employer, fostering an inclusive environment where the unique backgrounds of associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other applicable law. Role Overview: As a Guest Services Manager at the property, your main responsibility will be to ensure the highest levels of hospitality and service are provided to guests. You will be managing the flow of questions and directing guests within the lobby, as well as supporting the tracking and resolution of service issues. Key Responsibilities: - Utilize interpersonal and communication skills to lead, influence, and encourage team members - Supervise and manage employees, understanding their positions well enough to perform duties in their absence - Manage day-to-day operations to ensure quality standards are met and customer expectations are exceeded - Develop specific goals and plans to prioritize, organize, and accomplish work effectively - Support handling complaints, settling disputes, and resolving grievances - Assist in energy conservation efforts by monitoring compliance during property tours - Support implementation of customer recognition/service programs and regular inspection tours - Ensure compliance with all policies, standards, and procedures, including emergency plans and loss prevention policies - Provide exceptional customer service that goes above and beyond for customer satisfaction and retention - Intervene in guest/employee situations as needed to maintain property integrity and guest satisfaction - Conduct human resource activities such as identifying developmental needs of others, coaching, mentoring, and setting performance standards - Provide information to supervisors, co-workers, and subordinates through various channels and maintain strong working relationships with all departments Qualifications Required: - High school diploma or GED with 1 year experience in guest services, front desk, or related area; OR - 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required Company Details: Marriott International is dedicated to being an equal opportunity employer, fostering an inclusive environment where the unique backgrounds of associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other applicable law.
