Asst Manager E Commerce Operations

Role Overview: As the Assistant Operations Manager in the E-Commerce department located in Marine Lines, Mumbai, you will play a crucial role in supporting the overall efficiency and effectiveness of e-commerce operations. Your primary focus will be on ensuring smooth order fulfilment, managing inventory, coordinating logistics, and fostering cross-departmental collaboration to enhance the online shopping experience and achieve operational goals. Key Responsibilities: - Monitor stock levels to maintain accurate inventory records and prevent shortages or overstocking. - Oversee the end-to-end order processing cycle, including picking, packing, and shipping, to ensure timely and accurate fulfilment. - Coordinate with shipping carriers and logistics partners to manage deliveries, resolve shipping issues, and ensure cost-effective transportation. - Assist in negotiating shipping rates and maintaining strong vendor relationships. - Collaborate with the customer service team to address inquiries, resolve order-related issues, and ensure a positive online shopping experience. - Implement process improvements to enhance customer satisfaction and reduce service issues. - Work closely with warehouse, marketing, IT, and customer service teams to align operations with business strategies and promotional activities. - Support implementation of operational initiatives to meet performance targets and company goals. - Identify bottlenecks or inefficiencies in e-commerce operations and propose actionable solutions. - Assist in developing and optimizing standard operating procedures (SOPs) to improve productivity and accuracy. Qualifications: - Bachelors degree in Business Administration, Supply Chain, or related field. - 5-7 years of experience in e-commerce operations, logistics, or inventory management. - Strong analytical, organizational, and communication skills. - Proficiency in inventory management systems, ERP tools, and Microsoft Office Suite. Note: This job is a full-time, permanent position with benefits including health insurance, leave encashment, and Provident Fund. The work location is in person.,