Associate/Sr Associate

Roles & Responsibilities:

• Deep dive into cardholder accounts to understand validity of chargeback claim filed and decide whether to file, reject, or write-off
• Provide support to sellers who have received or filed a payment dispute (i.e., chargeback) by analyzing transactions & chargeback patterns and communicate with sellers when required
• Manage the verification of assigned cases and represent the case manually or take no action depending on findings
• Log and process dispute/chargeback cases with accurate classification and evidence tagging
• Gather and review customer, seller, and transaction evidence; conduct interviews when required.
• Verify reversal letters provided by seller for chargeback received by calling the card network, reject/approve reversal based on findings
• Investigate Company seller accounts to understand validity of disputed payment
• Apply profile activation/deactivation checklists and verify customer history for claim validation.
• Prepare and submit evidence packets for representments and reversals
• Use tools and automated workflows to reduce manual errors and support decision-making.
• Maintain clear documentation and escalate high-risk or anomalous cases.

What are we looking for:

• Bachelors degree
• 0–4 years of experience in dispute management, chargebacks, risk operations, or related financial services roles.
• Attention to detail.
• Good written and verbal communication skills.
• Ability to follow structured processes and manage time-sensitive tasks.
• Comfortable working in a fast-paced, accuracy-driven operations environment.

Specifics:

1. Good verbal & communication skills

2. Composure, planning & organizing

3. Ability to follow instructions without mistakes and with minimal supervision

4. Technological proficiency

Shifts:

6.00 PM - 3.00 AM shift, Mon - Fri working.