29 Risk Operations Jobs

Role & Responsibilities Knowledge of E-commerce, seller support Operations Knowledge of backed ticketing process Should have worked in blended process Strong Analytical and Calculative skills Must have worked in Night Shifts.. Ability to work under pressure and detail oriented. Able to commit to a 3 Months Contract , with availability for a full-time role Preferred Candidate Profile Experience:- 0 to 2 Yrs Qualification:- B.COM Graduates, Graduates with Mathematical Background Excellent communication in English. Comfortable to work in 24*7 Rotational Shifts Perks and Benefits Salary: 2,95,200 to 3,43,200 Medicare Benefits Both side cab facilities.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. About Airbnb Capability Center: Airbnb Capability Centre was set up in 2017 in Gurgaon. We provide specialized operational services which enable Airbnb's business and functions across the world. These include Finance Technology, Finance Shared Services, Analytics, Engineering, amongst other verticals. Our offices are home to multi-skilled teams with an insightful and deep understanding of our business and community. We're hospitable, fun and we welcome all with open arms. The Community You Will Join The Difference You Will Make A Typical Day Maintain Subject Matter Expertise of your respective Specialization to successfully complete core work and escalations Educate users on how to maintain security and safety while using Airbnb responsibly Investigate complex situations and potential fraud surfaced in high volume queues Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes Understand our risk systems and investigate account patterns When trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job Family Maintain high levels of confidentiality while performing investigations Comprehensively document investigations Develop and maintain a comprehensive understanding of the purpose of your Specialization Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task. Demonstrate great judgement and be open to sharing what you know with others. Your Expertise 1-2 years of experience within risk management, fraud prevention, or Risk operations Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening/night or early morning hours. Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience. Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities Solution and outcome-oriented Strong investigative ability, internet research, organizational, and analytical skills. Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors. Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies. Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross-functional team needs. Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users, Ability to analyze data for patterns and detail oriented: you do your due diligence when completing an investigation. Strong communication skills, both written and spoken, self-motivated and results-oriented. Detail oriented: you do your due diligence when completing an investigation Ability to learn and adapt to new technologies. Able to work and self-organise with rapidly changing priorities Ability to analyze data for patterns and draw conclusions and suggestions Fluency in another language is a plus You may have 2 to 4 years experience in a similar role elsewhere or you may have learned on the job at Airbnb.,

Ready to scale your impact in a fast-growing digital payments environment with the autonomy to innovate? Lead Thomson Reuters enterprise-wide fraud strategy as digital payments scale, reporting to the VP, Payment Operations. About the Role: Monitor real-time and post-settlement payments, lead alert triage/investigations, and refine rules to catch evolving fraud while minimizing false positives. Own the fraud risk register; design and tune preventive controls; maintain SOPs; and ensure PCI-DSS and data security compliance. Partner with Legal, InfoSec, Treasury, Engineering, and vendors (e.g., Actimize, Sift, Forter) to coordinate responses and optimize gateway/acquirer settings. Enable first-line teams through training and playbooks; support incident response alongside cybersecurity, legal, and comms. Deliver dashboards and audit-ready reports on trends, exposure, KPIs, and root causes; drive continuous improvement and automation (RPA/AI/ML). Benchmark KPIs and lead initiatives to reduce losses, improve detection precision, and accelerate response. About you: 8-12 years in fraud risk operations/payment fraud monitoring; strong knowledge of typologies and payment networks (Stripe, Adyen, SWIFT/SEPA/ACH). Proficient with analytics and fraud tools (Excel, Tableau, Splunk, SQL; Actimize, SAS, Sift, ThreatMetrix). Familiar with AML, PCI DSS, SOX, ISO27001, GDPR, FATF; skilled in pattern analysis, rapid decisions, and investigations. Proven cross-functional leadership and stakeholder communication; ability to manage multiple priorities and brief senior leaders. Bachelors in finance/risk/IT/Business; CFE/CISA/CAMS/CFCS preferred; experience in regulated, global B2B fintech/subscription environments and audits. Whats in it For You? Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

As an integral part of the Risk and Compliance team at Airbnb Capability Center, you will play a crucial role in supporting complex investigations and ensuring high performance for internal and partner teams. Your responsibilities will include overseeing assigned resources to implement processes effectively, preparing detailed reporting to support independent decisions, and analyzing reviews to assess the user population. You will provide mentorship and guidance to team leads, offer quality assurance analysis and reviews, and lead procedure and workflow changes that may impact multiple teams and regions under the support of your manager. Your role will also involve assessing and communicating control effectiveness, presenting findings and operational metrics to management, and leading projects to simplify operational problems within diverse cross-functional groups. Additionally, you will be responsible for providing mentorship, coaching, and training to teams. To excel in this role, you should possess a Bachelor's Degree or Technical Equivalent along with at least 5 years of experience in leading and supervising teams of Risk operations. A strong systems thinking approach, superior communication skills (both written and verbal), and the ability to clearly articulate Risk and Compliance operations requirements to various audiences are essential. You should have exceptional organization and process management abilities, a desire to work in a fast-paced environment, and familiarity with SQL and data querying skills is preferred. As part of the hybrid work requirements and expectations at Airbnb, you are expected to maintain a dedicated, quiet, and private workspace free from interruptions and external noise. It is essential to maintain a minimum and consistent internet speed of 10 Mbps on your official devices during working hours for reliability in work-related tasks, including calls and virtual meetings. Professionalism is key, and employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings with video participation required unless otherwise approved. Confidentiality and security are paramount, and employees must protect Airbnb's Intellectual Property and Confidential Information by avoiding conducting work-related activities in public places, while traveling, or in settings that may compromise confidentiality or work quality.,

You should have 8-15 years of experience in Risk Operations and Rule Writing Experience on FALCON. You should possess a working knowledge of the latest digital technology and an understanding of web services or API based messages. Additionally, you must have hands-on experience in Documentation (Business Requirement, Standard Operating Process), Test Case Preparation, User Acceptance Testing, and leading testing teams for testing scope, test case execution, review of logs, etc. As an individual contributor (80%) and UAT Lead (20%), you will be responsible for identifying and sharing industry best practices related to fraud risk. You will collaborate with Operation, IT, Compliance, and other stakeholders to assess feasibility and implementation of best practices. Your role will involve end-to-end project management, including analyzing business requirements, documenting requirements, evaluating solutions, testing, process documentation, risk analysis, and implementation planning. Your responsibilities will include defining and configuring Fraud Risk Management Rules, designing solutions with various stakeholders, managing delivery across channels, and identifying areas for improvement in application capability and processes. You will lead project management activities, work on multiple projects simultaneously, create project schedules, conduct project meetings, and coordinate resources to meet project requirements. Additionally, you will review, analyze, and document business systems and user needs, prepare reports for committees, manage training for new product implementations, and develop training materials. You will act as a test lead for projects, manage outsourced testing teams, define quality assurance practices, and ensure that all tests are conducted according to agreed-upon standards. Overall, you will play a critical role in project management, business analysis, quality assurance, and testing to ensure the successful implementation of fraud risk management solutions and processes.,

As an experienced Operations Team Leader with a passion for fraud detection and investigation work, you will have the opportunity to join the growing fraud operations team at Goldman Sachs. You will play a crucial role in managing the day-to-day activities of a Fraud Operations team, leading and supervising a team of 12-15 representatives. Your responsibilities will include providing direction on productivity and SLAs, problem-solving, setting timelines, and next steps, as well as offering individual coaching, mentoring, and feedback to the team regularly. In this role, you will educate Fraud Investigators on the identification and prevention of fraudulent activity, manage a significant caseload, and utilize the company investigation system efficiently. You will review existing operational processes to identify opportunities for continuous improvement, analyze developing cases, and communicate potential risks to Fraud leadership. Additionally, you will coordinate investigations of fraud issues with the appropriate stakeholders and communicate professionally with customers, merchants, financial institutions, and other personnel to resolve system problems or gather additional information. To excel in this position, you must demonstrate proven leadership abilities, drive performance standards, possess excellent interpersonal skills, and showcase strong analytical and problem-solving capabilities. Your adaptability, high-energy levels, and customer-focused approach will be essential in motivating and developing staff, promoting a culture of continuous improvement, and delivering exceptional service to customers. A Bachelor's Degree or equivalent combination of education and fraud experience is required, along with a minimum of 3-5 years of experience in financial services or related industries and 1-3 years of people management experience. Goldman Sachs is a leading global investment banking, securities, and investment management firm committed to diversity and inclusion. We provide numerous opportunities for professional and personal growth, including training and development programs, firm-wide networks, benefits, wellness initiatives, and mindfulness programs. We are dedicated to accommodating candidates with special needs or disabilities during the recruiting process to ensure equal opportunities for all individuals.,

About the team - Fraud & Risk Operations Assistant Manager / Deputy Manager / Manager About the role: Conduct Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective. Document the details, analysis outcome, information accurately and thoroughly in the company's system. To ensure monitoring of fraud prevention activities of merchant and conduct periodic performance review. Handle a set of Associate / Sr. Associate and ensure BAU is continued inline to the business sop. Assist in risk assessment of new acquisition of merchants, partners inline to internal & other regulatory guidelines from time to time. To ensure risk-based rule alerts are maintained below the targeted numbers. To carry out periodical review of rules across system and take it up with Analytical team. Analyze gathered information to identify patterns and trends. Provide feedback and insights to internal teams based on gathered information. Expectations/ Requirements: Any Graduate / Postgraduate Assist in risk assessment of Merchants process, projects, enhancements, acquisition of merchants, partners. Active engagement with Product, Portfolio, Business, Partners for various Projects and providing risk related inputs on all initiative /process changes and improvements. Atten pod and other unit related calls and assist in closure of Risk items. Initiating the proposal, concept note, SOPs for the sign-0ff basis the risk assessment. Provide timely inputs to Analytical, Product, business team. Performing the UAT testing and record the short comings to resolve through the stakeholders. Provide inputs on improving the early warning signals system at merchant onboarding level. Review of exceptions wrt new merchants in terms of spurt in volumes, predefined rules, onboarding, cross referral monitoring Review and share new specs for monitoring system based on the trends detected, arising in the market. Ensure Regulatory aspects are adhered with respect to merchant guidelines. Conduct periodic audit /reviews on the merchants covering mystery shopping. Ensure trackers are updated with all relevant information to assist various analysis and ensuring timely reporting to senior management on trends, gaps on the system. Leading and coordinating with internal and external stakeholders and ensure smooth functioning of BAU. To take new initiatives towards improvements of portfolio parameters, productivity, performance enhancement and cost reduction in the unit Ensure escalations from all channels are managed within the agreed TAT. Coordinate with merchant through calls, mails to review and conclude the alerts logically. Perform a review and challenge control, identification, and prevention of potentially fraudulent activity. Work on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process. Coordinate with Internal & external stakeholders Identify opportunities for improving and data quality, reducing noise and false positives reported by internal quality teams. Conduct an open source search to find relevant information to complete the investigation and review. Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring. To be flexible to work on rotational shifts. Superpowers/ Skills that will help you succeed in this role. Should have minimum 10+ Yrs years prior experience. Good verbal and writing skills. Proactive and Self driven People Management Good analytical skills. Internalpersonal Skills Understanding of Technology and User Experience Good knowledge of SQL and MS office .

As a Joint Recovery Processing / Chargeback Analyst at Presidents Choice Financial, you will be responsible for providing exceptional customer service by responding to various inquiries related to chargeback cases, fraud cases, and online disputes. You will analyze and process Fraud/Dispute cases, manage the chargeback lifecycle, investigate potential fraud cases, and process retrieval requests. Additionally, you will be involved in handling merchant challenges, fraud trend analysis, and ensuring compliance with Association Rules and Regulations. Your role will also require you to maintain a thorough understanding of all relevant regulations, communicate effectively with cardholders, cooperate with law enforcement agencies, and report on fraud trends. You must adhere to departmental escalation procedures, Quality Standard Guidelines, and PCI compliance standards. Moreover, you will mentor new employees, participate in team meetings, and follow the NTT DATA Code of Conduct and Credit Card Standards. To succeed in this role, you should possess analytical and problem-solving skills, be proficient in Microsoft Suite Applications, and have excellent communication skills. Personal qualities such as adaptability, flexibility, and reliability are essential. A willingness to pursue continuous learning, work within time constraints, and collaborate effectively with others is also required. Previous experience in credit card and/or financial services, customer service, and recoveries/chargeback within the financial sector will be advantageous. Knowledge of Association rules and regulations, TS2/TCS, and strong keyboarding skills are considered assets.,

Purpose of the Job (Brief) Support in the implementation of the Group-wide Airtel Money Enterprise Risk Management Framework and Operational Risk policies across the Airtel Money footprint through support and guidance of the OpCos. Deliverables (Maximum 5-6 key responsibilities) Expected Key Results Activities (Detailed KPIs) ERM & Operational risk Policies Implementation Support the implementation and operationalisation of the AMC Group Enterprise Risk Management policies and AMC BV Risk Appetite Statement Support the AMC Group wide Operational Risk Policies and procedures development & implementation Ensure the full Investigation and analysis of operational incidents and track mitigating actions Risk Assessment Conduct & facilitate regular risk assessments across the AMC business units including ensuring timely products and projects risk assessments across the AMC Group. Track and follow-up on the timely implementation and reporting of risk treatment plans Risk Monitoring Support in the development of key risk indicators & Operational Risk management activities Coordinate the Monitoring and reporting on Key Risk Indicators (KRIs) & Risk Management activities (RCAT) tracking across the AMC Group Training Develop Risk management training content, a comprehensive training plan and support in promoting a culture of risk awareness across the AMC Group. Demonstrate (Key competencies) Skills critical to the role: Rigorous, structured and methodical Aptitude to work with cross-functional teams Ability to work in an international set-up Attention to detail and organizational skills Communication and interpersonal skills. Ability to influence at all levels of the organisation. Risk analysis skills Educational Level: A Bachelors degree in Finance, business, risk management, or related field CPA, ACCA, CRM, or CISM certification will be an added advantage. Very strong analytical background. Work Experience: At least three years experience in Banking or financial consultancy services, two of which are associated with risk management, compliance, or finance. At least two years or supervisory experience or an equivalent experience shall be an added advantage. Strong experience in digital financial services.

Role & responsibilities Monitoring Transactions: A transaction monitoring analyst job is to monitor the transaction pattern and identify unusual transactions that may indicate fraud, working capital usage or any other disputes. Review Alerts: Assess alerts generated by the transaction monitoring system or manual. Escalate Issues: Ensure issues are addressed appropriately and escalated to the management on a timely manner. Customer Complaints Attend to customer emails, understand the concern and reverting with the proper response with in TAT. Tracker Updation: Ensure error free tracker updation across all managed activities. Must have basic knowledge in Excel. Preferred Male Candidate. Candidate should be willing to work in flexible shift timings that can start from early morning and weekly Off will be on Sunday. Interested Candidate kindly for your updated profile to moniha@bijlipay.co.in

Job Title: Manager Department: Operational Risk Management (ORM) Location: Hyderabad Position Summary Operational Risk and Audit professional under risk assessments/audits under Sutherlands Operational Risk framework, which sets out how operational risks are identified, assessed, and managed across all locations and programs. Operational Risk includes potential impacts to Sutherland, resulting from inadequate or failed internal processes, people, systems, or from an external event. The impact to the business may be financial or non-financial losses such as customer dissatisfaction, reputational or regulatory consequences. Listed below is a summary of the responsibilities. Assess, measure, monitor, control, and report operational risks for the audited program. Evaluate if the risk management practices are in line with the operational risk by business or industry vertical. Support implementation of audit strategies to mitigate risks arising out of the day-to-day operations of the programs. Analysis of any breaches / operational risk failure events to create mitigation plans and continuous tracking and reporting of operational loss events. Evaluate operational risks for new programs being launched and partner with the Solutions team to identify and recommend risk mitigation required in RFP proposals and in transitions. Continuous interactions with other functions to reinforce the objectives of Operational Risk and in strengthening of processes. To conduct and facilitate periodic self-assessments by verifying the assessment results. Perform any other assigned tasks as required by the leadership team w.r.t. Operational risk. Job Qualifications Clear and deep understanding of Operational Risk concepts, controls and their fitment within an Operational Risk Framework across all Industries. A proven ability of working with multiple leaders and supporting functions to deploy risk frameworks in the business. Strong understanding of industry best practices in respect to risk tools and developments. Experience in conducting various types of fraud, business risk and investigations. A passion for developing talent by facilitating functional and personal development for team members. Excellent command of the English language with strong written and oral communication skills and an ability to communicate and influence effectively at all levels in the business. Hands on experience in driving change management in operating environments. Education and Experience Bachelor’s degree or graduation in any stream Overall, 15 years of experience in Business Process Outsourcing industry with voice and non-voice projects. Min 10 years in Operational risk management exposure (not in Internal audit or Information Security) . Candidates with operational experience from travel and BFS verticals preferred. Exposure knowledge in data privacy (EUGDPR, DPA), ISO 27001, regulatory laws and other industry standards (PCI DSS) preferred. Should have prior experience in Incident management and fraud investigations. Exposure in people management is an added advantage. An entrepreneurial mindset that can navigate through ambiguity and evolving business needs. Ability to represent the function within company leadership and client interactions (online and face to face) . Principle Accountabilities Provide insightful analysis and interpretation of risks to the business leadership based on a thorough technical understanding of the Operational Risk Management (ORM), robust and relevant knowledge of the business and a deep/ broad external market view on risk opportunities and current best practice. Drive leaders to make risk informed business and strategy decisions through their understanding of the business and their role in the governance of the business. Challenge the existing risk management practices to identify, assess and control emerging risks prior to material P&L impact. Review the outcomes and work with the concerned stakeholders to design effective controls to manage operational risks within the budget and implement appropriate processes to support the outcomes. Identify and provision for the use of any required toolset(s), for the frontline risk audit team to manage Operational Risk activity and oversee the deployment of the tools through a partnership with the business. Continuously upskill the risk auditors and risk audit managers to manage Operational Risk effectively through coaching, tools training and robust independent challenge Build, present & drive changes through the monthly analysis of emerging trends to identify the shifting trends & opportunities in reducing operational risks based on the business priority. Lead a team of risk auditors by setting objectives and overseeing this activity by regular monitoring, feedback, and developmental support. Ensure that the responsibilities and deliverables of the team are allocated appropriately considering the relative workload, capacity, capability, and developmental requirements of the members of the team. Drive the team, individually and collectively, to achieve excellence in providing business insights and risk management expertise.

TitleFraud & Risk Operations – Deputy Manager Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the team Fraud & Risk Operations Assistant Manager / Deputy Manager / Manager About the roleConduct Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective. Document the details, analysis outcome, information accurately and thoroughly in the company's system. To ensure monitoring of fraud prevention activities of merchant and conduct periodic performance review. Handle a set of Associate / Sr. Associate and ensure BAU is continued inline to the business sop. Assist in risk assessment of new acquisition of merchants, partners inline to internal & other regulatory guidelines from time to time. To ensure risk-based rule alerts are maintained below the targeted numbers. To carry out periodical review of rules across system and take it up with Analytical team. Analyze gathered information to identify patterns and trends. Provide feedback and insights to internal teams based on gathered information. Expectations/ RequirementsAny Graduate / Postgraduate Assist in risk assessment of Merchants process, projects, enhancements, acquisition of merchants, partners. Active engagement with Product, Portfolio, Business, Partners for various Projects and providing risk related inputs on all initiative /process changes and improvements. Atten pod and other unit related calls and assist in closure of Risk items. Initiating the proposal, concept note, SOPs for the sign-0ff basis the risk assessment. Provide timely inputs to Analytical, Product, business team. Performing the UAT testing and record the short comings to resolve through the stakeholders. Provide inputs on improving the early warning signals system at merchant onboarding level. Review of exceptions wrt new merchants in terms of spurt in volumes, predefined rules, onboarding, cross referral monitoring Review and share new specs for monitoring system based on the trends detected, arising in the market. Ensure Regulatory aspects are adhered with respect to merchant guidelines. Conduct periodic audit /reviews on the merchants covering mystery shopping. Ensure trackers are updated with all relevant information to assist various analysis and ensuring timely reporting to senior management on trends, gaps on the system. Leading and coordinating with internal and external stakeholders and ensure smooth functioning of BAU. To take new initiatives towards improvements of portfolio parameters, productivity, performance enhancement and cost reduction in the unit Ensure escalations from all channels are managed within the agreed TAT. Coordinate with merchant through calls, mails to review and conclude the alerts logically. Perform a review and challenge control, identification, and prevention of potentially fraudulent activity. Work on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process. Coordinate with Internal & external stakeholders Identify opportunities for improving and data quality, reducing noise and false positives reported by internal quality teams. Conduct an open source search to find relevant information to complete the investigation and review. Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring. To be flexible to work on rotational shifts. Superpowers/ Skills that will help you succeed in this role. Should have minimum 10+ Yrs years prior experience. Good verbal and writing skills. Proactive and Self driven People Management Good analytical skills. Internalpersonal Skills Understanding of Technology and User Experience Good knowledge of SQL and MS office Why join us A collaborative output driven program that brings cohesiveness across businesses through technology A solid 360 feedback from your peer teams on your support of their goals . CompensationIf you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

As the Regional Leader for Novos India teams, you will be reporting to the Director of Customer Operations for functional work and the VP of Operations for culture and workplace alignment. This role requires a combination of strategic vision and hands-on leadership to ensure alignment, collaboration, and cultural consistency across all functions operating in India. Your responsibilities include playing a crucial role in developing and executing the strategy for Banking Operations in alignment with Novos goals and global workflows. You will provide guidance for critical operational challenges, foster alignment and collaboration across all functions in India, and act as a key connection point between India-based teams and global leadership. Your key responsibilities also involve leading Risk Operations to ensure secure and compliant customer onboarding, fraud prevention, and loss mitigation. You will be responsible for maintaining operational metrics and SLAs while upholding decisioning quality. Additionally, you will collaborate with internal stakeholders such as Customer Support, Enablement, Product, Engineering, and Compliance teams to advocate for Banking Operations and implement differentiated experiences for high-LTV and ICP customers. In terms of team and culture leadership, you will serve as a culture carrier by fostering an inclusive and collaborative environment. Partnering with the VP of Operations, you will be involved in attracting, hiring, and retaining top talent in financial services and providing strong career development opportunities. Mentoring team members to create a high-performance culture rooted in Novos values will also be a key aspect of your role. Key metrics (KPIs) that you will be focusing on include achieving and maintaining CSAT scores exceeding 80%, reducing contact rates, improving resolution time, and first-touch metrics. Ensuring decisioning quality with fewer than 5% false positives across all fraud and compliance workflows is essential. Efficiency goals include advocating for increased automation in decision-making processes, improving manual vs. automated decisioning accuracy, and achieving faster resolution times by optimizing workflows and reducing escalations.,

: Job Title:Trade Enabler, Workflow Solutions, AVP LocationMumbai, India Role Description Deutsche Banks Workflow Solutions team is an 8-member team and is involved in providing front-to-back FX solutions to clients around the globe. Workflow Solutions offers a fully integrated global product platform with superior solutioning capabilities. At DB Centre, we adopt a global focus for all our client flows which spans across various responsibilities like Platform Management, Analytics, Sales & Trading Enablement and RiskManagement Support. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities The business requires a follow-the-sun model in terms of trade support and platform monitoring capability Monitoring system orders, proper functioning of the hedging and client trade capture infrastructure Initiation of all non-automated tasks (e.g. reporting, procedures within the tactical infrastructure) Risk monitoring, and client support (trade-related, non-technical) Understand the breaks in workflow and rectify or escalate to onshore team members Developing Models and Trade ideas to be presented to the client Drive Projects and roll outs of non-technical upgrades and migrations Work as SME with Sales, Trading, Tech and Support teams with respect to enhancements and changes in the Platform & associated systems in trade life cycle Your skills and experience Ability to make decisions, influence and drive others and work in co-operative manner and find resolutions to potential conflict. Ability to interact with people from different business/disciplines acting consistently throughout the organization Flexible mindset to work in a challenging and rapidly changing business environment Experience in Markets, or Banking, or trading support is preferred Team Building and Management experience is a plus Excellent communication and inter-personal skills A team player with a proactive, innovative mindset, and a professional attitude ready to take on further tasks How well support you

We are looking for a highly skilled and experienced Risk Manager to join our team in Mumbai. The ideal candidate will have 7-8 years of experience in risk management, preferably within the banking or financial services industry. Roles and Responsibility Develop and implement effective risk management strategies to mitigate operational risks. Conduct thorough analysis of credit and financial data to identify potential risks and opportunities. Collaborate with cross-functional teams to develop and implement process improvements. Manage and analyze large datasets to draw meaningful conclusions and drive business decisions. Engage with diverse stakeholders to drive projects within defined timelines. Review and update Internal Finance Control (IFC) documents and processes. Job MBA preferred with a financial background or CA certification. Strong analytical and problem-solving skills with the ability to manage large datasets. In-depth understanding of financial products across retail and commercial lending. Good communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Understanding of regulatory requirements for NBFCs, HFCs, and other financial institutions.

Ensure all credit exposure complies with the required approvals and adheres to the delegation matrix Risk monitoring (Event based/Monthly/Quarterly/Annual) through tracking of Conditions Subsequent (CS) for invested portfolio and promptly alert senior management to significant risk issues Evaluating due diligence, debenture trust deeds, CC / IC approvals (Notes and minutes) and other documents and ensuring that all the covenants as per approval are adequately captured in the deal documentation Assisting the risk team in evaluating the transactions, establishing processes/policies/ frameworks, and ensuring proper controls across business groups Fostering a partnership among the various business and support groups to create a compliant business environment and culture. Pre-disbursement activities: Preparing the checklist for Fund drawdown prior to each Investment Undertaking the KYC checks and other due diligences before disbursement Ensuring compliance of the pre-disbursement CP checklist Maintaining the repository of the soft copies of all the deal documents Co-ordination with various team as per DOP for final disbursement approval Post disbursement activities: Monitoring the Conditions Subsequent for each deal on a weekly basis Analyzing the documents received by deal team/risk team for the conditions subsequent to the deal and if knock off the condition subsequent if the documents are in order Preparing the Operational Risk / CS Monitoring / ESG Dashboards for each Fund Handling Statutory and Internal Audit and regulatory reporting.

Gathering of PSI data and Interpretation of PSI data Interpretation of Thermal safety studies like TSU, DSC, RC1e and ARC studies Able to read P&ID,PFD and cause & effect Able to conduct risk assessment like Hazop & what-if studies Keep a close monitoring of hazop, QRA recommendation closure and its complaince Familiar with critical chemical reactions Familiar with hazardous area classification standard and can review the drawing Familiar with powder safety testing and its report interpretation Can perform CHEF calculation and Consequence analysis

The PhonePe Fraud Risk Operations team is a high impact team whose goal is to mitigate risk and improve the trust and safety for various PhonePe products. If your dream is to build processes and tools that would impact millions of customers, partnering with some of the best minds and executing on your dreams with purpose and speed, join us! The Key to success in this role is the ability to understand the team’s vision and raise the bar on the job core responsibilities of Operate, Continuous Improvement, Communicate and People Development. The incumbent is required to demonstrate strong performance in the following areas: Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts Work with data to understand patterns and anti-patterns to determine risk activity ranging from Fraud, Identity theft, KYC/EDD, AML and non-compliant activity per RBI. Proactively identifying fraud risks and assessing the adequacy of controls to manage such risks, including recommending enhanced or additional controls Working with support areas such as operations, finance, settlements, risk analytics, compliance and technology in ensuring a high level of control is maintained Proactive in identifying and following up on anomalies/areas of concern Identify fraud patterns through the monitoring of high-risk user and merchants Contribute to the creation of fraud rules by providing analytical data to support decisions Monitor fraud alerts daily and take necessary action to protect customers. Daily updates on any new fraud trends to senior management. Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with stakeholders. . Role : Minimum of 2-3 years of relevant experience in risk operations or fraud investigations or fraud risk analytics. Proven experience across the domain of Risk management & Fraud. Strong oral and written communication skills Team player; ability to build relationships at all levels internally and externally Education qualification - Any graduate/PG Ability to work independently and to liaise with other departments and coordinate with various stakeholders. Has and added advantage if CFE Basic working knowledge of MS Office, SQL PhonePe Full Time Employee Benefits Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog . PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Senior Risk Investigator The PhonePe Fraud Risk Operations team is a high impact team whose goal is to mitigate risk and improve the trust and safety for various PhonePe products. If your dream is to build processes and tools that would impact millions of customers, partnering with some of the best minds and executing on your dreams with purpose and speed, join us! The Key to success in this role is the ability to understand the team’s vision and raise the bar on the job core responsibilities of Operate, Continuous Improvement, Communicate and People Development. The incumbent is required to demonstrate strong performance in the following areas: Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts Work with data to understand patterns and anti-patterns to determine risk activity ranging from fraud, AML, identity theft, KYC, and non-compliant activity per RBI. Proactively identifying fraud risks and assessing the adequacy of controls to manage such risks, including recommending enhanced or additional controls Working with support areas such as operations, finance, settlements, risk analytics, compliance and technology in ensuring a high level of control is maintained Proactive in identifying and following up on anomalies/areas of concern Identify fraud patterns through the monitoring of high-risk user and merchants Contribute to the creation of fraud rules by providing analytical data to support decisions Monitor fraud alerts daily and take necessary action to protect customers. Daily updates on any new fraud trends to senior management. Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with stakeholders. . Role : Minimum of 4-5 years of relevant experience in risk operations or fraud investigations or fraud risk analytics. Proven experience across the domain of Risk management & Fraud. Strong oral and written communication skills Team player; ability to build relationships at all levels internally and externally Education qualification - Any graduate/PG Ability to work independently and to liaise with other departments and coordinate with various stakeholders. Has and added advantage if CFE Basic working knowledge of MS Office, SQL PhonePe Full Time Employee Benefits Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Assistant Manager - Risk Management - 1+ years - Pune Are you an experienced professional with a strong background in operational risk management? If you have 1+ years of experience and exceptional skills in risk assessment, this could be the perfect opportunity for you to advance your career. Location : Pune Responsibilities: 1. Enhancing and maintaining the risk framework for operational risk management 2.Conducting risk assessments and developing risk reports 3. Utilizing risk analytics to identify potential threats and opportunities 4. Collaborating with cross-functional teams to implement risk mitigation strategies Requirements: 1. 1+ years of experience in operational risk management 2.Strong expertise in risk analytics 3. Bachelor's degree in a relevant field 4. Excellent communication and analytical skills 5. Ability to thrive in a dynamic and fast-paced environment Interested Candidates can reach us at: rimjhim.sharma@crescendogroup.in Profile keywords: Crescendo Global, Crescendo, Risk Analytics, Risk Assessment, Operational Risk Management, Financial Services, Risk Reports, ORM

Assistant Manager - Risk Management - 1+ years - Pune Are you an experienced professional with a strong background in operational risk management? If you have 1+ years of experience and exceptional skills in risk assessment, this could be the perfect opportunity for you to advance your career. Location : Pune Responsibilities: 1. Enhancing and maintaining the risk framework for operational risk management 2.Conducting risk assessments and developing risk reports 3. Utilizing risk analytics to identify potential threats and opportunities 4. Collaborating with cross-functional teams to implement risk mitigation strategies Requirements: 1. 1+ years of experience in operational risk management 2.Strong expertise in risk analytics 3. Bachelor's degree in a relevant field 4. Excellent communication and analytical skills 5. Ability to thrive in a dynamic and fast-paced environment Interested Candidates can reach us at: rimjhim.sharma@crescendogroup.in Profile keywords: Crescendo Global, Crescendo, Risk Analytics, Risk Assessment, Operational Risk Management, Financial Services, Risk Reports, ORM

Role & responsibilities 1. Lead a team of talented risk management professionals focused on operations risk. 2. Responsible for identification, measurement and mitigation of operations risk across the organization. 3. Enhance EWS capability through design of smart triggers. 4. Conduct RCSA to capture and assess key risks across processes. 5. Responsible for KRI development & monitoring and formulation of associated action plan in collaboration with respective departments. 6. Own the risk incident database and associated reporting. 7. Collaborate with field risk team for effective identification of operations risk across the branches. Preferred candidate profile 1. 8 years of experience, at least 5 years in risk function within financial services organization 2. Minimum bachelors degree in science / Mathematics/Economics / Engineering 3. Strong command over written and oral communication in English 4. Knowledge of multiple vernacular language would be a plus

Role & Responsibilities Knowledge of E-commerce, seller support Operations Knowledge of backed ticketing process Should have worked in blended process Strong Analytical and Calculative skills Must have worked in Night Shifts.. Ability to work under pressure and detail oriented. Preferred Candidate Profile Experience:- 0 to 3 Yrs Qualification:- B.COM Graduates, Graduates with Mathematical Background Excellent communication in English. Comfortable to work in 24*7 Rotational Shifts Perks and Benefits Salary: 2,95,200 to 3,43,200 Medicare Benefits Both side cab facilities.

fleetx.io is looking for National Service Manager to join our dynamic team and embark on a rewarding career journey Oversee service operations across all regions Ensure customer satisfaction and SLA adherence Manage field teams and optimize workflows Implement service improvement initiatives

Role & Responsibilities Knowledge of E-commerce, seller support Operations Knowledge of backed ticketing process Should have worked in blended process Strong Analytical and Calculative skills Must have worked in Night Shifts.. Ability to work under pressure and detail oriented. Preferred Candidate Profile Experience:- 0 to 3 Yrs Qualification:- B.COM Graduates, Graduates with Mathematical Background Excellent communication in English. Comfortable to work in 24*7 Rotational Shifts Perks and Benefits Salary: 2,95,200 to 3,43,200 Medicare Benefits Both side cab facilities.