Associate/Senior Associate - NVOCC Operation (Documentation)

Role & responsibilities

• To follow documentation procedures as per the principal guidelines for the execution of the Import and Export documentation cycle whilst safeguarding the interests of the company.
• To ensure team does the job assigned and completes the task in terms of SI updating, manifest closer in export or Import manifestation or import delivery order.
• To send the first print copy to customer on time upon receipt of SI submission notification from portal.
• To ensure data are entered in the system with 100% accuracy.
• To provide required support to customer on BL amendment process.
• To compare the Container Load Plan /SOB list received from Operations.
• To check for hazardous or special cargo formalities.
• To prepare Freight and Cargo manifest after tallying Shipped on board details and prepare mismatch report. To Issue Manifest correctors for changes in freight or request from shipper after due approvals.
• To update transhipment and switch Bills of Lading.
• To ensure replies to internal and external queries on the same day.
• Handling corrections in a timely manner:
• In case shipper/consignee/notify master not available follow the customer creation process.
• In case containers are not linked, liase with Operations to link the container.
• Generate Proforma invoice and send it to customer.
• Need to liase with destination for any corrections post manifest closure.
• To ensure all the detailed tasks are completed as per the deadlines, including any handovers from one staff to other.
• To Implement and monitor online tracking of file to ensure visibility of day-to-day operation to multiple users for timely action.
• To ensure compliance of internal check lists to meet all the requirements as per the SLAs.

Preferred candidate profile

• Graduate or postgraduate
• Should have good communication skill in English and must have good proficiency in Email Writing & excel skills.
• Willingness to work in Shifts as per allocated roster, should be fine to work on weekends as per business requirement.
• Minimum 2 years of experience in Documentation processing with a reputed shipping/logistics organization.